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FirstBank - New Accounts Representative Resume Example

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Samantha Washington
XXXX XXXX XX, Wheat Ridge, CO 80033
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented customer service representative with 4+ year background in call center environments. Core competencies include typing, providing accurate information and cross selling as well as excellent communication and time management skills. Handles tasks with efficiency. I love to be part of a big team working for a common goal. I like to learn new information as well as include previous information that I have learned into a new job or task.

Skills
  • Customer and Personal Service
  • Active Listening
  • Computers and Electronics
  • Time Management
  • Inbound and Outgoing call experience
  • Works well by myself or with a team
  • Negotiation
  • Judgment and Decision Making
Experience
New Accounts Representative/ Online Banking Representative Nov 2012－Present FirstBank － Lakewood, Co
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as credit cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties as required.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Troubleshoot with customers using either Internet Explorer, Fire Fox, Google Chrome, or Safari.
  • Directed customers through our mobile app whether they were using Android or Apple.
  • Provided information to customers about their accounts such as balances, credit limits, new accounts, or insufficient funds.
  • Placed out going calls to customer regarding inquiries that they made previously.
Customer Service Representative Oct 2008－Jul 2009 FirstBank Holding Company － Lakewood, CO
  • Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of their banking information.
  • Kept my stats under department goals
  • Completed side duties as well as answered calls.
Education
High School Diploma May 2008 Arvada High School － Arvada, CO
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New Accounts Representative Customer Service Representative

Resume Details

This is a real resume for a New Accounts Representative in Wheat Ridge, Colorado with experience working for such companies as Firstbank, Firstbank Holding Company. This is one of the hundreds of New Accounts Representative resumes available on our site for free. Use these resumes as templates to get help creating the best New Accounts Representative resume.

Previous Companies:

  • FirstBank
  • FirstBank Holding Company

Previous Job Positions:

  • New Accounts Representative
  • Online Banking Representative
  • Customer Service Representative

Schools:

  • Arvada High School

Level of Education:

  • High School Diploma

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