Verizon Wireless - Network Technician Resume Example

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Joshua Hill
Professional Summary

Service-oriented Customer Service Technician with 19 year background in various customer-oriented fields. Core competencies include customer relationship management, interpersonal skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Strong interpersonal, written, and oral communication skills
  • Problem analysis and problem solving
  • Adaptability and ability to work under pressure
  • Organizational skills and customer service orientation
  • Decision making, critical thinking, organizing and planning 
  • Customer and Personal Service
Network Technician May 2012 - Present
Verizon Wireless Southlake, Tx
  • Assist customers with Installation and configuration of wireless networking equipment.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Maintain logs of network activity.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Train users in procedures related to network applications software or related systems.
  • Troubleshoot network or connectivity problems for users or user groups.
Technical Support Representative Apr 2010 - May 2012
Verizon Wireless Southfield, MI
  • Answered user inquiries regarding wireless devices or hardware operation to resolve problems.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assisted with set up of new equipment for consumer use.
Salesman Feb 2009 - Feb 2010
Stone Solutions Redlands, Ca
  • Discussed use and features of various exotic stones, based on customer specific interior design project.
  • Measured home interiors, using precision measuring instruments, in order to determine amount of material needed for specific project.
  • Set up repairs for previous and new customers, as needed.
  • Took inventory of stock.
  • Prepared sales slips or sales contracts.
Production Manager Jun 1996 - Sep 2008
HD Supply Temecula, CA
Various positions held between 1996-2008, which included sales, production, and management positions.
Production Manager
  • Supervise and assign duties to workers engaged in technical control of state of the art machinery and production of custom interior stone projects.
  • Observe incoming material, and direct staff concerning proper placement and storage.
  • Act as liaisons between sales and production departments.
  • Troubleshoot escalated customer complaints with previous and existing projects.
  • Review and mentor direct reports.
Customer Service Supervisor
  • Manage by walking around; answer questions for floor associates. 
  • Took escalated calls that agents could not handle.
  • Monitored queue and tracked inbound calls. 
  • Kept agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Review the past week's events, including statistics, results and industry news.
  • Establish monthly meetings with other departments to review call center operations.

Salesman (Carpet, Rugs, Kitchen Cabinets, and Countertops)
  • Proactively acknowledged, greeted, and assisted customers in the store.
  • Offered customers with exemplary and timely service .
  • Served multiple customers, discovered their needs, and made recommendations to generate sales.
  • Met and exceeded sales goals.
  • Assisted supervisors to identify and resolve issues in the store.

Bachelor of Arts: Information Systems-Network Security University of Phoenix Northville, MI
Associate of Arts: IT Networks University of Phoenix Temecula, CA

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About this resume

Network Technician FROM Justin , Texas RESUME

This is a resume for a Network Technician in Justin, Texas with experience working for such companies as Verizon Wireless and Verizon Wireless. The grade for this resume is 0 and is one of hundreds of Network Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Network Technician resume.

School Attended
University of Phoenix