Verizon Wireless - Network Technician Resume Example

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Joshua Hill
XXXX XXXXXX XX, Justin, TX 76247 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Customer Service Technician with 19 year background in various customer-oriented fields. Core competencies include customer relationship management, interpersonal skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Strong interpersonal, written, and oral communication skills
  • Problem analysis and problem solving
  • Adaptability and ability to work under pressure
  • Organizational skills and customer service orientation
  • Decision making, critical thinking, organizing and planning 
  • Customer and Personal Service
Experience
Network Technician May 2012 - Present
Verizon Wireless Southlake, Tx
  • Assist customers with Installation and configuration of wireless networking equipment.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Maintain logs of network activity.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Train users in procedures related to network applications software or related systems.
  • Troubleshoot network or connectivity problems for users or user groups.
Technical Support Representative Apr 2010 - May 2012
Verizon Wireless Southfield, MI
  • Answered user inquiries regarding wireless devices or hardware operation to resolve problems.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assisted with set up of new equipment for consumer use.
Salesman Feb 2009 - Feb 2010
Stone Solutions Redlands, Ca
  • Discussed use and features of various exotic stones, based on customer specific interior design project.
  • Measured home interiors, using precision measuring instruments, in order to determine amount of material needed for specific project.
  • Set up repairs for previous and new customers, as needed.
  • Took inventory of stock.
  • Prepared sales slips or sales contracts.
Production Manager Jun 1996 - Sep 2008
HD Supply Temecula, CA
Various positions held between 1996-2008, which included sales, production, and management positions.
Production Manager
  • Supervise and assign duties to workers engaged in technical control of state of the art machinery and production of custom interior stone projects.
  • Observe incoming material, and direct staff concerning proper placement and storage.
  • Act as liaisons between sales and production departments.
  • Troubleshoot escalated customer complaints with previous and existing projects.
  • Review and mentor direct reports.
Customer Service Supervisor
  • Manage by walking around; answer questions for floor associates. 
  • Took escalated calls that agents could not handle.
  • Monitored queue and tracked inbound calls. 
  • Kept agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Review the past week's events, including statistics, results and industry news.
  • Establish monthly meetings with other departments to review call center operations.

Salesman (Carpet, Rugs, Kitchen Cabinets, and Countertops)
  • Proactively acknowledged, greeted, and assisted customers in the store.
  • Offered customers with exemplary and timely service .
  • Served multiple customers, discovered their needs, and made recommendations to generate sales.
  • Met and exceeded sales goals.
  • Assisted supervisors to identify and resolve issues in the store.

Education
Bachelor of Arts: Information Systems-Network Security University of Phoenix Northville, MI
Associate of Arts: IT Networks University of Phoenix Temecula, CA

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About this resume

Network Technician FROM Justin , Texas RESUME

This is a resume for a Network Technician in Justin, Texas with experience working for such companies as Verizon Wireless and Verizon Wireless. The grade for this resume is A and is one of hundreds of Network Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Network Technician resume.

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School Attended
University of Phoenix