Verizon - Network Technician Resume Example

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Elijah Anderson
Professional Summary
  • Clerical
  • Customer Service
  • Proficient in Microsoft Office
  • Administration and Management
  • Telecommunications/Network Infrastructure
  • Sales
  • Troubleshooting/Help Desk
  • Training
Network Technician 03/2006 to Present
Verizon Livingston, NJ
  • National Data Network Creations Department (aka TCC)
  • Remotely tests/acceptance/troubleshoot Fiber to the Premise (FTTP) data elements located in Verizon's central offices with the assistance of a Central Office Technician or Installer.
  • Provisions FTTP network facilities and management links.
  • Performs comprehensive end-to-end testing of FTTP network.
  • Implements and test FTTP backbone and card augments.
Network Technician 04/2003 to 03/2006
Verizon North Arlington, NJ
  • Regional Inventory Management Department:
  •  Responsible for accurately tracking assets in Verizon's central offices via palm pilot in a structured and timely fashion.
  •  Trained as a Barcode-Captain (B-Cap) to monitor scanning compliance.
  •  Complete Barcode Compliance Reports.
  •  Assist other Network Technicians in resolving problems during scanning.
  • Back-up support for the supervisor when out of the office.
Coordinator 03/2000 to 04/2003
Verizon New Brunswick, NJ
  • Consumer Sales and Service Department:
  • Coached up to 50 Consultants in researching, analyzing and resolving disputes and inquiries regarding service, billing, policies and regulations.
  • Resolved irate customer calls that were escalated to management level.
  • Completed various reports that were used to track different aspects of products, services, and customer commendations.
  • Back-up support for Team Leaders: Morning attendance, closing office.

  • Designed and updated the "Top Sales Achievers of the Month" awards.

Consultant 02/1990 to 03/2000
Verizon Elizabeth, NJ
  • Consumer Sales and Service Department:
  • Researched, analyzed and resolved disputes and inquiries regarding service, billing, policies, and regulations.
  • Temporary assignments in Annoyance Call Center and Help Desk.

I started my career at Verizon as a Consultant in the Residential Consumer Sales and Service Department on February 13, 1990. During my 10 year span as a Consultant, I consistently exceeded corporate sales objectives, while delighting our customers with a positive efficient persona.
Masters in Project Management: Project Management May 2009 Keller Graduate School of Management- North Brunswick Campus - North Brunswick Township, NJ
Bachelor of Arts: Business Administration May 2007 DeVry University North Brunswick, New Jersey - North Brunswick Township, NJ

Minor in Information Systems.

Member, Phi Beta Kappa.

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About this resume

Network Technician FROM Piscataway Township , New Jersey RESUME

This is a resume for a Network Technician in Piscataway Township, New Jersey with experience working for such companies as Verizon and Verizon. The grade for this resume is 0 and is one of hundreds of Network Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Network Technician resume.

School Attended
Keller Graduate School of Management- North Brunswick Campus