Verizon - Network Technician Resume Example

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Elijah Anderson
XXX XXXXX XXXXXXXXXX XXXXXX , Piscataway Township , NJ 08854 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Clerical
  • Customer Service
  • Proficient in Microsoft Office
  • Administration and Management
  • Telecommunications/Network Infrastructure
  • Sales
  • Troubleshooting/Help Desk
  • Training
Experience
Network Technician 03/2006 to Present
Verizon Livingston, NJ
  • National Data Network Creations Department (aka TCC)
  • Remotely tests/acceptance/troubleshoot Fiber to the Premise (FTTP) data elements located in Verizon's central offices with the assistance of a Central Office Technician or Installer.
  • Provisions FTTP network facilities and management links.
  • Performs comprehensive end-to-end testing of FTTP network.
  • Implements and test FTTP backbone and card augments.
Network Technician 04/2003 to 03/2006
Verizon North Arlington, NJ
  • Regional Inventory Management Department:
  •  Responsible for accurately tracking assets in Verizon's central offices via palm pilot in a structured and timely fashion.
  •  Trained as a Barcode-Captain (B-Cap) to monitor scanning compliance.
  •  Complete Barcode Compliance Reports.
  •  Assist other Network Technicians in resolving problems during scanning.
  • Back-up support for the supervisor when out of the office.
Coordinator 03/2000 to 04/2003
Verizon New Brunswick, NJ
  • Consumer Sales and Service Department:
  • Coached up to 50 Consultants in researching, analyzing and resolving disputes and inquiries regarding service, billing, policies and regulations.
  • Resolved irate customer calls that were escalated to management level.
  • Completed various reports that were used to track different aspects of products, services, and customer commendations.
  • Back-up support for Team Leaders: Morning attendance, closing office.

Accomplishments:
  • Designed and updated the "Top Sales Achievers of the Month" awards.

Consultant 02/1990 to 03/2000
Verizon Elizabeth, NJ
  • Consumer Sales and Service Department:
  • Researched, analyzed and resolved disputes and inquiries regarding service, billing, policies, and regulations.
  • Temporary assignments in Annoyance Call Center and Help Desk.

I started my career at Verizon as a Consultant in the Residential Consumer Sales and Service Department on February 13, 1990. During my 10 year span as a Consultant, I consistently exceeded corporate sales objectives, while delighting our customers with a positive efficient persona.
Education
Masters in Project Management: Project Management May 2009 Keller Graduate School of Management- North Brunswick Campus - North Brunswick Township, NJ
Bachelor of Arts: Business Administration May 2007 DeVry University North Brunswick, New Jersey - North Brunswick Township, NJ

Minor in Information Systems.

Member, Phi Beta Kappa.

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About this resume

Network Technician FROM Piscataway Township , New Jersey RESUME

This is a resume for a Network Technician in Piscataway Township, New Jersey with experience working for such companies as Verizon and Verizon. The grade for this resume is 0 and is one of hundreds of Network Technician resumes available on our site for free. Use these resumes as templates to get help creating the best Network Technician resume.

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School Attended
Keller Graduate School of Management- North Brunswick Campus