Comcast - Network Tech 2, XOC Resume Example

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Penelope Perry
XX XXXXXX XXXXX XXXX, Monongahela, PA 15063
Professional Summary

Dedicated NSD 2 technician with 15 years of experience combining management and customer service expertise in telecommunications and Network monitoring. Looking for a position as a product and design engineer in a fast growth company.

  • Active Listening
  • Speaking
  • Time Management
  • Coordination
  • Judgment and Decision Making
  • Monitoring
  • Active Learning
  • Complex Problem Solving
  • Telecommunications
  • Systems Evaluation
  • Engineering and Technology
  • Operation Monitoring
  • Design
  • Troubleshooting
  • Installation
Network Tech 2, XOC Feb 2010Present Comcast Pittsburgh, PA
  • Document network support activities.
  • Provide telephone support related to networking or connectivity issues.
  • Document help desk requests and resolutions.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Train users in procedures related to network applications software or related systems.
    • Troubleshoot network or connectivity problems for users or user groups.
    Network Tech 1, XOC Jul 2010Feb 2014 Comcast Pittsburgh, PA
      • Monitor and analyze system performance, such as network traffic, security, and capacity.
      • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
      • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
      • Review and evaluate requests from engineers, managers, and technicians for system modifications.
      • Instruct in use of voice, video, and data communications systems.
      First-Line Supervisors of Office and Administrative Support Workers Jan 2005Jun 2007 Comcast Washington, PA
      • Resolve customer complaints or answer customers' questions regarding policies and procedures.
      • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
        • Train or instruct employees in job duties or company policies or arrange for training to be provided.
        • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
        • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
        • Recruit, interview, and select employees.
        • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
        Telecommunications Line Installers and Repairers Mar 2001Jun 2005 Comcast Washington, PA
        • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
        • Splice cables, using hand tools or mechanical equipment.
        • Measure signal strength at utility poles, using electronic test equipment.
        • Set up service for customers, installing, connecting, testing, or adjusting equipment.
        • Compute impedance of wires from poles to houses to determine additional resistance needed for reducing signals to desired levels.
        • Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
        • Lay underground cable directly in trenches or string it through conduits running through trenches.
            Act 135 police officers training: Law Enforcement Jun 1999 Indiana University of Pennsylvania Indiana, PA
            Industrial Design and Technology Jun 1997 The Art Institutes Pittsburgh, PA

            People also search for

            Network Tech 2, XOC

            Monongahela ,Pennsylvania

            Penelope Perry

            Companies Worked For:

            Comcast , Comcast

            JobTitles Held:

            Network Tech 2, XOC , Network Tech 1, XOC

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            About this resume

            Network Tech 2, XOC FROM Monongahela , Pennsylvania RESUME

            This is a resume for a Network Tech 2, XOC in Monongahela, Pennsylvania with experience working for such companies as Comcast and Comcast. The grade for this resume is A and is one of hundreds of Network Tech 2, XOC resumes available on our site for free. Use these resumes as templates to get help creating the best Network Tech 2, XOC resume.

            School Attended
            Indiana University of Pennsylvania