Comcast - Network Tech 2 Resume Example

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Penelope Perry
XX XXXXXX XXXXX XXXX, Monongahela, PA 15063
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Dedicated NSD 2 technician with 15 years of experience combining management and customer service expertise in telecommunications and Network monitoring. Looking for a position as a product and design engineer in a fast growth company.

Skills
  • Active Listening
  • Speaking
  • Time Management
  • Coordination
  • Judgment and Decision Making
  • Monitoring
  • Active Learning
  • Complex Problem Solving
  • Telecommunications
  • Systems Evaluation
  • Engineering and Technology
  • Operation Monitoring
  • Design
  • Troubleshooting
  • Installation
Experience
Network Tech 2, XOC Feb 2010Present Comcast Pittsburgh, PA
  • Document network support activities.
  • Provide telephone support related to networking or connectivity issues.
  • Document help desk requests and resolutions.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
    • Perform routine maintenance or standard repairs to networking components or equipment.
    • Train users in procedures related to network applications software or related systems.
    • Troubleshoot network or connectivity problems for users or user groups.
    Network Tech 1, XOC Jul 2010Feb 2014 Comcast Pittsburgh, PA
      • Monitor and analyze system performance, such as network traffic, security, and capacity.
      • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
      • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
      • Review and evaluate requests from engineers, managers, and technicians for system modifications.
      • Instruct in use of voice, video, and data communications systems.
      First-Line Supervisors of Office and Administrative Support Workers Jan 2005Jun 2007 Comcast Washington, PA
      • Resolve customer complaints or answer customers' questions regarding policies and procedures.
      • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
        • Train or instruct employees in job duties or company policies or arrange for training to be provided.
        • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
        • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
        • Recruit, interview, and select employees.
        • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
        Telecommunications Line Installers and Repairers Mar 2001Jun 2005 Comcast Washington, PA
        • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
        • Splice cables, using hand tools or mechanical equipment.
        • Measure signal strength at utility poles, using electronic test equipment.
        • Set up service for customers, installing, connecting, testing, or adjusting equipment.
        • Compute impedance of wires from poles to houses to determine additional resistance needed for reducing signals to desired levels.
        • Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
        • Lay underground cable directly in trenches or string it through conduits running through trenches.
            Education
            Act 135 police officers training: Law Enforcement Jun 1999 Indiana University of Pennsylvania Indiana, PA
            Industrial Design and Technology Jun 1997 The Art Institutes Pittsburgh, PA

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            About this resume

            Network Tech 2 FROM Monongahela , Pennsylvania RESUME

            This is a resume for a Network Tech 2 in Monongahela, Pennsylvania with experience working for such companies as Comcast and Comcast. The grade for this resume is 0 and is one of hundreds of Network Tech 2 resumes available on our site for free. Use these resumes as templates to get help creating the best Network Tech 2 resume.

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            School Attended
            Indiana University of Pennsylvania