Smart Source Inc - Network Support Specialist Resume Example

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Abigail Morgan

Accomplished and energetic Systems Administrator with a solid history of achievement in network support. Motivated leader with strong organizational and prioritization abilities. 


Novell Netware, Windows (Vista, XP, NT, 2000), Lotus Notes, FoxPro, Linux, UNIX, GroupWise, Remedy, Altiris, Vertex, Citrix , Token Ring, Ethernet, VSX, Project Server, Windows 2000/2003/2008 Server, Active Directory, DHCP, PPTP, IPX, TCPIP, MOM, SMS, ColdFusion, Bluecoat Proxy, WAF(Web App firewalls) Remote Access Tools (Fire Pass- SSL-VPN) (Event Logging- Access Server Errors) Encrypt Data, and Authenticate User .Edge Gateway. Remedy ticketing processing.  

Network Support Specialist Jun 2013 - Present
Smart Source Inc Houston, TX
  • Deployed approved company software via Altiris, OS, applications and drivers.
  • Supported over 180 world wide applications remotely and locally.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Train users in procedures related to network applications software or related systems.
Desktop Support Specialist Jan 2011 - Sep 2012
Apex/Marathon Oil Co Houston, TX
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, controllers, multiplexers, or related networking equipment.
  • Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Interact with numerous computer platforms in a multi-layered client server environment to ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file and email servers, computer conferencing systems, application servers, and administrative systems.
  • Remote Access Network Monitoring traffic between the dial-up networking client and the remote access server.
  • Maintain the Remedy Ticketing Database.
  • Document help desk requests and resolutions.
Network Systems Specialist/Desktop Support Jun 2008 - Nov 2010
Lockheed Martin/Johnson Space Center/NASA Houston, TX
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Use Remedy database, staff scheduling, meeting service level agreements (SLA's) and managing projects.
  • Perform data backups and disaster recovery operations.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Check Point VSX-1 Implement Security Appliances enable organizations to consolidate infrastructure in high-performance environments, such as large campuses or data centers Virtual Private Network (VPN), URL filtering and intrusion prevention technology (IPS).
Network Support Aug 2007 - May 2008
STAFF-N-GO Check Point Systems Inc Houston, TX
  • Provide telephone support related to networking or connectivity issues.
  • Met service level agreement (SLA) measurements for contacting the client, maintenance, and installs.
  • Configure security settings or access permissions for groups or individuals.
  • Flexible deployment-open platforms and full line of turnkey appliances Testing and troubleshooting, firewall rules for the 7 layers of checkpoint.
  • Virtualizing physical network components into one physical device.
  • Generated end of day audit reports to reflect ticket activity from open through the close.
Network Support Feb 2005 - Aug 2007
Service Corporation International Houston, TX
  • Supervised network support and client server specialists.
  • Planned, coordinated, and implemented network security measures.
  • Installed, configured, and supported LAN, WAN, and Internet.
  • Maintained network hardware and software.
  • Monitored networks to ensure availability for system users.
  • Performed necessary maintenance to support network availability.
Computer Engineer Jan 2002 - Jan 2005
TekSystems Houston, TX
  • Provided support and administration for the client services enterprise infrastructure including patch management and virus management.
  • Supported applications and hardware for telecommuters and local users utilizing company methodology and local tools and inventoried and cataloged all pieces of equipment and parts.
  • Deployed approved company software via Altiris, OS, applications and drivers.
  • Conducted hardware and VPN training for telecommuters.
  • Supported over 180 world wide applications remotely and locally.
  • Prepared work cubes for new employees and handled company moves from switch to cube ports while ensuring the PC deployment process and production environment complied with company standards.
Network Implementation Engineer Oct 1999 - Jan 2002
Enron Broadband Services Houston, TX
  • Enron Broadband Services, Managed a variety of host servers.
  • Managed day to day operations, including server monitoring, backup, verification of scheduled events and capacity planning.
  • Process users with Remedy ticketing.
  • Developed and supported SQL Servers.
Network Engineer Jan 1995 - Sep 1999
KPMG- Peat, Marwick, LL&P Houston, TX
  • Programmed phones using Novell.
  • Maintained databases.
  • Provided network user support.
  • Configured and upgraded Compaq firmware and drivers.
  • Installed and configured applications and network printers.
  • Migrated user data to temporary servers.
  • Installed and configured Windows 95 for users with software not supported by Windows NT.
  • Installed Windows NT and patches.
  • Recorded PC-specific hardware data.
  • Created and upgraded Compaq system partitions.
Bachelor of Science: Computer Aided Drafting/Technology Communications Texas Southern University Houston, TX
Computer Learning Center Houston, TX
Certified Network EngineerCertified T1-T2 UNIX OperatorSECURITYPublic Trust
Personal Information
I can be reached anytime at 713-774-6147 or 832-642-0680. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Rabis Nickson Page Page

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About this resume

Network Support Specialist FROM CANA , Virginia RESUME

This is a resume for a Network Support Specialist in CANA, Virginia with experience working for such companies as Smart Source Inc and Apex. The grade for this resume is 0 and is one of hundreds of Network Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Network Support Specialist resume.

School Attended
Texas Southern University