Intigen Technologies - Network support engineer Resume Example

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XXXX , JENNERS , PA 15546
Home: XXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXX
Wyatt Scott
Profile
  • Friendly and enthusiastic Network engineer with specialization in the configuration of LAN/WAN network architecture. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
  • Outstanding certifications include CCNA, CCNP, MCP, and MCSA. As a Network Engineer is performance-driven, task-focused, and analytical industry proven technical skill can be delivered successfully while ensuring the growth of local businesses and also establishing myself as a successful IT professional.
Skills
  • Cisco routing & switching
  • LAN/WAN configuration & Troubleshooting
  • Cisco AAA
  • Traffic monitoring- Wireshark
  • Remote support - RDP & Team viewer
  • IPsec VPN
  • Layer 2 & 3 security
  • Installation VoIP
  • Windows operating systems
  • Hyper-v
  • Staff training
  • Complex Problem Solving
  • Administration and Management
  • Customer service
Experience
09/2015 to 02/2016
Network support engineer Intigen Technologies
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Configuration of Routing & Switching
  • Routers : Cisco 860,1700,1800,2800,3500 Series
  • Switches: Cisco 500, 1900, 2900, 3500 Series 
  • Install and configure wireless networking equipment.
  • Perform server and network administration, configuration, management, and audit.
  • Active directory, group policy, file & print services, user rights management in windows server 2012 R2.
  • Provide L2/L3 technical support to clients over the phone and remote access.
  • Documentation and reporting work of provided technical support in MS office products.
  • Installation and management of computer peripherals such as a printer, and scanner.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Develop network-related documentation.
  • Communicate with telco vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
01/2013 to 01/2014
Tech support Engineer/Helpdesk Plusnet Communication Pvt Ltd
  • Provide telephone support related to networking or connectivity issues.
  • Data entry on helpdesk system, the creation of tickets
  • Document help desks requests and resolutions.
  • Assign priority to queries and troubleshoot, escalate the request to the higher level if required according to the ticket system.
  • Inventorying network equipment and the creation of network related documents.
  • Maintain healthy customer service relationship.
  • Install and update new patches on operating systems or software.
  • Service-level management, configuration management and IT service continuity management.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Maintenance of PCs related hardware such as printers.
Certifications
  • Microsoft certified solution professional (MCP) (ID: 12910371)
  • Microsoft certified solution associate (MCSA) Windows Server 2012 (verification ID: 12910371)
  • Cisco certified network associate (CCNA) (Cisco ID: CSCO12574201)
  • Cisco certified network professional (CCNP) ­ Route & Switch (Cisco ID: CSCO12574201)
  • Cisco certified network associate security (CCNAs) ­ Netacad 
Education
12/2015
Master of Science: Network systems
Swinburne University of Technology - Hawthorn, VIC
Network systems
06/2013
Bachelor of Technology: Computer Science & Engineering
RK University - Rajkot, GJ
Computer Science & Engineering

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About this resume

Network support engineer FROM JENNERS , Pennsylvania RESUME

This is a resume for a Network support engineer in JENNERS, Pennsylvania with experience working for such companies as Intigen Technologies and Plusnet Communication Pvt Ltd. The grade for this resume is D and is one of hundreds of Network support engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Network support engineer resume.

Dude
School Attended
Swinburne University of Technology