AT T Mobility - Network Specialist Radio Access Network Surveillance Resume Example

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Camila Foster
XX XXXXXXXXX XXXXXX XXXX XXXXXXXXX XXXXXX , Dunwoody , GA 30346 | (H) XXX XXX XXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Trained in project management principles and lean Six Sigma with specialized knowledge in growing technologies.

Skills
  • Results Focused
  • Project management experience
  • Leadership and team building experience
  • Understand issues and develop solutions
  • PMP certification in progress-1Q 16
  • Experience working with cross functional groups.
Experience
Network Specialist Radio Access Network Surveillance 02/2013 to 09/2015
AT T Mobility Atlanta, GA
Network Project Manager which includes technical troubleshooting for Mobility Radio Access Network Reliability Center including 3G Umts and 4G LTE networks.
Responsible for surveillance, maintenance, and fault management of the Mobility RAN network which consist of BSC/BTS, RNC/Node B and eNode B network elements and electrical circuits (T1/T3) terminated at that location.
Prepare performance management reports KPI'S for the Mobility RAN network elements and make recommendations regarding RAN nodes and circuits that require maintenance.
Network Specialist 05/2009 to 02/2013
AT T Mobility Atlanta, GA
Monitor, loop, and/or intrusively test T3/T1 circuit (if applicable). Review alarm/ticket history for bouncing/chronic issues.
Escalate with the LEC until service is restored. Manage expectations through clear, consistent, and frequent communications.
identify root causes of technical issues and resolve immediate service affecting issues
Sr. Network Control Engineer –Service Assurance, 04/2003 to 05/2009
Bell south Long Distance Atlanta, GA
Managed customer maintenance tickets in CTS for residential, wholesale and Cingular customers on long distance voice and data network. 
Escalated with local exchange carriers to expedite fixes on long duration trouble. Kept all stakeholders engaged. Distribute the right information to the right people at the right time
Employ strong industry knowledge in resolving network issues inclusive of DS0, DS1, and DS3 circuits.
Skilled with the 250 DMS switch and the SS7 switch call routing software.
Account Project Manager –Customer Operations 04/2000 to 04/2003
Bell south Long Distance Atlanta, GA
Account Project Manager for  Bellsouth  Enterprise Customers.
Coordinate circuit pre-test and turn ups with customers/vendors, & technicians for project completion
Managed the provisioning of external customer services across cross-functional organizations. 
Applied project management skills to resolve issues surrounding account billing, adjustments, new installs, moves and T1 outages.
Managed Risk to ensure the project produce PSR. (product/service/results)
Single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the customer portfolio
Education
Master Certificate: Six Sigma Green Belt Aug 2008 Villanova University - Villanova, PA
Master Certificate: Project Management Jun 2007 Keller Graduate School of Management- Atlanta/Buckhead Center - Atlanta, GA
Bachelor of Arts: Political Science May 1986 Stony Brook University - Stony Brook, NY
Affiliations

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About this resume

Network Specialist Radio Access Network Surveillance FROM Dunwoody , Georgia RESUME

This is a resume for a Network Specialist Radio Access Network Surveillance in Dunwoody, Georgia with experience working for such companies as AT T Mobility and AT T Mobility. The grade for this resume is 0 and is one of hundreds of Network Specialist Radio Access Network Surveillance resumes available on our site for free. Use these resumes as templates to get help creating the best Network Specialist Radio Access Network Surveillance resume.

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School Attended
Villanova University