Meritech Inc - Network Specialist and Multi Functional Printer Field Engineer Resume Example

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Anna Gonzales
  • XXXXX XXXXXX XXX XXX X, Fairview Park, OH 44126

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals, with proven experience in Networking and Field Engineer services.  Seeking a position that integrates the creation, development, and maintenance of cutting edge technology at a forward-thinking company.

Skills, Certifications and Training
  • Konica Minolta Outward Expert Windows Basic HTML Microsoft Access Power point Networking Certification Apple OS, Basic Java Microsoft Word Open Office Konica Minolta Outward Professional Linux Basic C++ Microsoft Excel Visual Studios Konica Minolta Outward Associate Android SAP Hypass Photo Shop
  • Only employee selected for Bizhub Production Digital Press C1060 and C1070 training by Konica Minolta in Chicago.
  • Konica Minolta Training on Bizhub Press C6000 and C7000 through Konica Minolta in Chicago.

Network Specialist and Multi-Functional Printer Field Engineer 06/2012 to Present
Meritech Inc - Cleveland, OH


  • Sole designated staff accountable for all MFP networking service issues for territory including Cleveland's West side, Western Suburbs, and Lorain County. 

Responsibilities include:

  • diagnosing customer accounts for networking installation capabilities;
  • installation and setup of driver, scanning, remote, and various other document management software to fit the customer's needs;
  • making network, server or hardware changes for the customer; and
  • trouble shooting of printing, scanning and related issues.
  • Experience with a variety of OS systems including Windows servers, OSX, android and chrome books manipulating firewalls and working with exchange servers and active directories among other related programs per the customer's needs.

Field Technician:

  • Responsible for  repair and maintenance of commercial production printing and copy equipment for such brands as Konica Minolta, Kyocera, Murtec and various consumer level products. This includes trouble-shooting of mechanical and electrical issues, managing of service call, and ordering of parts. Low call-back rate for same issue resolution.
  • Designated as lead off-site staff responsible for coordinating installation of over 600 new equipment units and supplies for one of Meritech's largest new clients, a 1,000+ bed tertiary care hospital. Time-sensitive deadline met that called for rapid deployment. Responsibilities include: overseeing on-site staff, origination and set-up of different MFP types to meet client's specific parameters, and off-site warehouse management.
  • Consistently receive excellent customer feedback and requests to be customer's designated technician.
  • Work closely with other technicians for team initiatives, training, and trouble shooting.
Environmental Technician 01/2001 to 05/2001
Fairview Hospital - Cleveland Clinic Group - Cleveland, OH
  • Oversee the prompt and accurate delivery of clean linens to over 200 patients; ensure that surgery and emergency rooms receive linens.
  • Manage the training of new employees in linen delivery methods.
Bachelor of Business Administration: Management Information Systems, 2012 Florida International University - Miami, FL
Management Information Systems
Bachelor of Business Administration: Green Management, 2012 Florida International University - Miami, FL
Green Management
Associate of Arts: Business, 2005 Santa Fe Community College - Gainesville, FL
Green Management Systems Analysis and Design Project Management U.S. Environmental Policy Business Data Communications Reputation Management Operations Management Data Base Applications Information Systems 1 & 2: RELEVANT COURSE WORK -
  •  Dec 2014 Employee of the Month, first year of the MVP program
  • 2014 Most Nominated employee for MVP program, first year of the program.
  • One of a select group of employees participating in new company think-tank committee

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Network Specialist and Multi Functional Printer Field Engineer

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Anna Gonzales

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About this resume

Network Specialist and Multi Functional Printer Field Engineer FROM Fairview Park , Ohio RESUME

This is a resume for a Network Specialist and Multi Functional Printer Field Engineer in Fairview Park, Ohio with experience working for such companies as Meritech Inc and Fairview Hospital Cleveland Clinic Group. The grade for this resume is 0 and is one of hundreds of Network Specialist and Multi Functional Printer Field Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Network Specialist and Multi Functional Printer Field Engineer resume.

School Attended
Florida International University