Innovative Companies - Network Specialist Resume Example

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Hunter Mitchell
XXXX XXXXXXXXX XXXXX, Douglasville, GA 30135
Professional Summary:

Accomplished and energetic Guest Service Manager with a solid history of achievement in Customer Service & Guest Relations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Business Management, Communications, Sales & Marketing and Computer Networking.

  • Computer Networking & repair
  • Microsoft Application Competency
  • Communications
  • Sales & Marketing
  • Business Management
  • Complex Problem Solving
Network Specialist Jul 2008Present Innovative Companies St. Thomas , VI
  • Analyze and report computer network security breaches or attempted breaches.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Provide telephone support related to networking or connectivity issues.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Troubleshoot network or connectivity problems for users or user groups.
Hotel Manager On Duty Aug 2006Jun 2008 Holiday Inn St. Thomas, VI
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels and resolve problems.
  • Assign duties to workers, and schedule shifts.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Oversee all departments of the hotel.
FRONT DESK MANAGER Jul 2005Aug 2006 Wyndham Sugar Bay Hotel St Thamas, VI
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality customer services.
  • Manage staffing schedules, shift changes, payrolls, and labor costs.
  • Resolve guest issues and inquiries to ensure guest satisfaction.
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Ensure that facility is maintained clean, neat, safe and secure.Ensure that employees are properly groomed and dressed.
  • Identify process improvement to achieve financial and service goals.
  • Plan shift schedule and duties based on business forecast.
  • Monitor and control expenses within the allotted budget.
Guest Relations Manager May 2000Jul 2005 Westin Resort St. John , VI
  • Ensure that guest check-in and check-out services are done promptly and courteously.
  • Ensure that front office staff is available at all the times for customer assistance.
  • Provide outstanding services and ensure guest satisfaction.
  • Provide direction and guidance to front office staff to meet hotel goals.
  • Manage special requests for customers including restaurant reservations, limousine services and car rentals.
  • Address guest inquiries and concerns in a timely and professional manner.
  • Escalate unresolved guest issues to Director for immediate resolution.
  • Welcome and escort VIP guests and special guests from driveway to assigned rooms.
  • Maintain the facility clean, safe and appealing
  • Follow and enforce established policies and procedures.
Sales & Marketing: Timeshare Sales Representative Feb 1996May 2000 Bluebeard's Castle Resort St Thomas, VI
  • Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners.
  • Develop relationships with prospective owners by soliciting and following up on referrals and leads.
  • Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. 
  • Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities.
Certification : Fiber Optic Technican Apr 2014 Penntium Electronics & Technical Training St Thomas, VI
Certificate : Hotel Management & Development Feb 1998 University of the Virgin Islands St Thomas, VI
High School Diploma : Computer Science Jun 1991 Adlai E. Stevenson Bronx, NY

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About this resume

Network Specialist FROM Douglasville , Georgia RESUME

This is a resume for a Network Specialist in Douglasville, Georgia with experience working for such companies as Innovative Companies and Holiday Inn. The grade for this resume is 0 and is one of hundreds of Network Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Network Specialist resume.

School Attended
Penntium Electronics & Technical Training