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Centurylink - Network Reliability Operations Center operations technician 2 Resume Example

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Aria Barnes
XXX XXXXX XXXXXX, Sterlington, LA 71280
Professional Summary

Service-oriented switching technician with 30 year background in telecommunications. Core competencies include 5ESS, troubleshooting  and Customer service skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Telecommunications
  • Operation Monitoring
  • Customer and Personal Service
  • Troubleshooting
  • Complex Problem Solving
  • Critical Thinking
  • Equipment Maintenance
  • Education and Training
  • Service Orientation
Network Reliability Operations Center operations technician 2, Dec 2014Present Centurylink, Monroe, LA
  • Work with minimal supervision in a 24x7x365 Network Reliability Operations Center environment.
  • Responsibilities include active alarm and outage management of a network consisting of DMS 100, DCO, EWSD, GTD5, and 5ESS TDM switches (including auxiliary equipment and subtending remotes), a network of SS7 STPs and their A-Links, and a CVoIP/IMS network consisting of Ericsson, Sonus and Acme Packet network elements.
  • Communicate effectively with my peers, other CenturyLink centers, LECs, IXCs and customers.
  • Manage ticket workload, status tickets, direct outage and jeopardy notifications to Network Event Management Center (NEMC) and internal voice operations management team.
  • Assist other technicians with troubleshooting outages and complex events provide a learning environment, resolve the issues quickly.
  • Work directly and comply with all E911 outage situations.
Network Operations Center central office technician, Mar 2014Dec 2014 Fairpoint Communications, Manchester, NH
  • Installation and trouble resolution  of HI-CAP, fiber, CES, DSL, DS1, DS3, ANALOG, 56-64K  using  REACT, REMEDY, NETCOOL, NET PILOT, NMA, Metesolv , Siebel
  • 24x7 Customer Call Center
  • test and turn up for Cell tower back haul , CES, DSL, DS1, DS3, ANALOG, 56-64K.
  • Comprehend and relate complex circuit descriptions of both analog and digital fields.
  • Respond to emergency service-affecting situations, E911
  • Use knowledge and skills to work in the FERC fairpoint emergency response center.
Bell core 5ESS rated Central Office Technician, Mar 1997Mar 2014 Verizon/Fairpoint Communications, Manchester, NH
  • Responsibilities included service, install and repair 5ESS, DMS10, DMS100, TEKELEC, META SWITCH , SOFTSWITCH, SONET, FLASHWAVE 4100+4500,Titan 5500, DWDM, FUJITSU flm 150, 600, 2400, REDBACK, ALCATEL 1631, Adtran TA3000 + 5000, OCCAM, CISCO, CALLIX, fiber OC3, OC12, OC48, OC192,  DS3, DS1, analog and digital circuit , California microwave, ADSL
  •  test equipment used JDSU TBERD 209 AND 209A , JDSU for T3, HALCYON, OTDR ,LIGHT METERS EXFO ,Fluke, brown meter.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Inspect equipment on a regular basis in order to ensure proper functioning.
  • Repair or replace faulty equipment such as defective and damaged wires, switching system components, and associated equipment.
  • Analyze test readings, computer printouts, and trouble reports to determine switching equipment repair needs and required repair methods.
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
  • Maintain computer and manual records pertaining to facilities and equipment.
  • Install updated software, and programs that maintain existing software and/or provide requested features such as time-correlated call routing.
  • Collaborate with other workers in order to locate and correct malfunctions.
  • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances in order to determine communication equipment requirements and procedures.
  • Designate cables available for use.
  • Remove and replace plug-in circuit equipment.
  • Perform database verifications, using computers.
  • Enter codes needed to correct electronic switching system programming.
  • Clean and maintain tools, test equipment, and motor vehicles.
  • Perform routine maintenance on equipment, including adjusting and lubricating components, and painting worn or exposed areas.
  • Clean or maintain tools or test equipment.
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
NOC 5ESS Lead central office technician, Aug 1994Mar 1997 Nynex/Bell Atlantic/Verizon, Manchester, NH
  • Assigned to Lucent 5ESS technology.
  • Lead 5ESS network tier 2 support.
  • Familiar with all facets of 5ESS hardware and software.
  • Handled 5ESS retrofits as well as BWM installations.
  • responsible for growth and de growth of equipment in 5ESS.
  • interpret SD's as well as OMS5 reports and hourly.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Monitor and analyze switch  performance, such as traffic, security, and capacity.
  • work on both local and TDM switching.
  • use WFAC/DI+DO, TNM, Switch, Tirks
Estimate Assigner, Nov 1991Aug 1994 NYNEX, Burlington, VT
  • Bellcore rated Estimate Assigner
  • Lead assigner in the Held order group
  • Mechanized line assigning
  • Terminal job placement
  • Reading and interpreting EWO's as well as writing jobs for terminal placement or LST
  • Work all aspects of the held order. 
  • Interact with other technicians and provide tier 2 support for held orders.
Splice Service Technician, Mar 1989Nov 1991 NYNEX, Milton, VT
  • Installation and repair of POTS service
  • Note differences in wire and cable colors so that work can be performed correctly.
  • Travel to customers' premises to install, maintain, or repair POTS service.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
  • String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.
  • Clean or maintain tools or test equipment.
  • Remove loose wires and other debris after work is completed.
  • Maintain computer and manual records pertaining to facilities and equipment.
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  • Remove and replace plug-in circuit equipment.
Facility Assigner, Oct 1986Mar 1989 New England Telephone/NYNEX, Dover, NH
  • Provide facility assignment information to telephone installers and repairmen.
  • support for bridgetap and circuit design.
Service order typist, Jul 1986Oct 1986 New England Telephone, Portsmouth, NH
  • Data entry
  • used DOE and LMOS
  • adhered to the Bell system rules and practices 
5ESS ORM, Jan 1995 Bellcore, Lyle, IL attend 5ESS ORM school
learn aspects of hardware and software of the 5ESS switch
5ESS ORA, Oct 1994 Lucent/AT+T, Lyle , IL Attend 3 weeks of ORA school in Lyle IL.
learn all aspects of 5ESS hardware and software
Associate of Applied Science, Telecommunications Nashua Technical College, Nashua, NH Attended degree program at Nashua technical college thru Verizon for an associates degree in Telecommunications. Completed 2 years of courses before the company was sold and the program was stopped.
Tech Math 1+2
Computer programming 1
English 1+2
Basic Electrical circuits
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Resume Details

This is a real resume for a Network Reliability Operations Center operations technician 2 in Sterlington, Louisiana with experience working for such companies as Centurylink, Fairpoint Communications, Verizon. This is one of the hundreds of Network Reliability Operations Center operations technician 2 resumes available on our site for free. Use these resumes as templates to get help creating the best Network Reliability Operations Center operations technician 2 resume.

Previous Companies:

  • Centurylink
  • Fairpoint Communications
  • Verizon

Previous Job Positions:

  • Network Reliability Operations Center operations technician 2
  • Network Operations Center central office technician
  • Bell core 5ESS rated Central Office Technician
  • NOC 5ESS Lead central office technician
  • Estimate Assigner


  • Bellcore
  • Lucent/AT+T
  • Nashua Technical College

Level of Education:

  • Associate of Applied Science

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