Verizon Communications - Network Provisioning Engineer Resume Example

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Aaliyah Griffin
Professional Summary

Service-oriented Manager with 28.5 years background in Telecommunications Industry. Core competencies include customer service/satisfaction, organization, and detail oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Complex Problem Solving
  • Service Orientation
  • Critical Thinking
Network Provisioning Engineer Jun 2006Jun 2015 Verizon Communications Worcester, MA
  • Implement controls to provide security for operating systems, software, and data.
  • Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Assess existing facilities' needs for new or modified telecommunications systems.
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
  • Order or maintain inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks, or backbone networks.
  • Implement system renovation projects in collaboration with technical staff, engineering consultants, installers, and vendors.
  • Document technical specifications and operating standards for telecommunications equipment.
  • Co-Chair Verizon Viewpoint Corrective Action Team
  • NE Engineering Representative for Attendance Focus Group
  • Climate Control Team member
  • New England Ambassador for Sales for Network Engineering
Manager-Supervisor Jun 1997Jun 2006 Verizon Communications Marlboro, MA
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Collaborate with union and non-union workers and managers to solve work-related problems.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Transmit and explain work orders to laborers.
  • Inform designated employees or departments of items loaded or problems encountered.
  • Evaluate employee performance and prepare performance appraisals.
  • Prepare and maintain work records and reports of information such as employee time and wages, daily work request and Automated call distributer call results.
  • Conduct staff meetings to relay general information or to address specific topics, such as safety.
  • Counsel employees in work-related activities, personal growth, or career development.
  • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
  • Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
  • Assess training needs of staff and arrange for or provide appropriate instruction.
  • 1999/2000 Leaders in Excellence Corporate Nominee
  • Served on conversion group worth a $66M revenue
Service Representative Sep 1988Jun 1997 Nynex/Bell Atlantic/New England Telephone Lowell, MA
  • Answer customers' questions, and explained and sold available services for Business customer phone service requests.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
  • Received Top Sales Award and attended ceremony in St. Louis, Missouri
  • Coordinated Quarterly Sales Celebrations
  • Developed and coordinated training manuals.
  • Mentored and trained new Service Representatives.
  • Handled Storm Recovery program for Business customers.
Assignment Provisioning Center Dec 1986Sep 1988 New England Telephone Fitchburg, MA
  • Create, maintain, and enter information into databases for basic telephone assignment.
  • Obtain Cable/Pair assignment and field assistance to outside technicians for customer service requests.
  • Interacted with outside field technicians and outside plant engineers.
Bachelor of Science : Business Management May 2011 Becker College Worcester, MA Cum Laude

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About this resume

Network Provisioning Engineer FROM Gardner , Massachusetts RESUME

This is a resume for a Network Provisioning Engineer in Gardner, Massachusetts with experience working for such companies as Verizon Communications and Verizon Communications. The grade for this resume is 0 and is one of hundreds of Network Provisioning Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Network Provisioning Engineer resume.

School Attended
Becker College