Milestone Technologies - Network Project Manager Resume Example

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XXX XXXXXXX XXXXX , Union City , CA 94587 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Isabella Reed
Summary
Seasoned & Passionate Information Technology Professional with 10 years of extensive experience in Incident &Problem Management, Change Management, Project Management, business process improvement, Point of Sale, Customer Service, Software Deployment, technical training & Natural Leader.
Skills
  • Process Improvement, Customer Service, Complex Problem            Solving,Systems Evaluation, Software system implementation, Software development,Test system integration
  • Incident & Problem Management, Change Management, Project Management, Vendor Management, ITIL
  • Windows,Unix/Linux, AS 400, MS-DOS
Experience
Network Project Manager 01/2016 to Present
Milestone Technologies Fremont, CA
  • Provide leadership and expertise to deliver Network programs and initiatives within schedule and budget.  Plan and administer both projects and the overall program and ensure that deliverable and completed correctly and on-time
  • Oversee the delivery of large and complex technical programs. Typically these large scale efforts comprise parallel projects and cover software development, IT services implementation or change, business process engineering and hardware or software automation. 
  • Responsible for the planning, management, financial oversight and governance of the client engagement during the program life cycle.


Incident Manager 04/2015 to 01/2016
Milestone Technologies Fremont, CA
  • Onsite management of Maintenance Notifications & Network outages associated with the ebay Multi-Tenant Back Bone Network Infrastructure.
  • Monitor ITSM application queues for new service request, change or incidents.
  • Obtain and document all relevant triage information for the major incident/escalation via an ITSM application Service-Now.
  • Lead, Triage and analyze major incidents or escalation using the data gathered.
  • Facilitate & Manage SEV1 or SEV2 bridges as necessary.
  • Investigate, identify, and document in conjunction with the responsible technical team for absolute root cause.
  • Ensure notification and ongoing status updates are distributed to customers regarding planned & unplanned service disruptions impacting customers.
  • Collaborate with all queue managers and service teams (including but not limited to Tier1, Tier2 & Tier3) to identify enterprise support needs and assess potential issues.
  • Ensure that all incidents are worked and resolved within the established SLAs.
  • Perform Ticket trend analysis for quality, continuous improvement and identify reoccurring trends.
2nd Level Support Lead 07/2006 to 03/2015
Sephora San Francisco, CA
  • Leading role as Problem & Incident Manager which comprise of managing problems/incidents and engaging different IT teams for consistent solutions for business improvement.
  • Triage and analyze major incidents or escalation using the data gathered.
  • Facilitate & manage SEV1 or SEV2 bridges as necessary.
  • Ensure escalation procedures and knowledge base articles are available for support teams.
  • Ensure notification and ongoing status updates are distributed to customers regarding planned and unplanned service disruptions.
  • Construct, organize, complete and validate Runbook documentation.
  • Coordinate updates & maintenance of the knowledge base and individual articles processes.
  • Ensure the smooth transition of new or changed services from project teams to normal operational support through knowledge transfer, tracking and measurement of incidents.
  • Develop and implement technical project management tools such as plans,schedules,and responsibility and compliance matrices.
  • Direct team activities,establishing task priorities, scheduling and tracking work assignments, provide guidance,and ensuring the availability of resources.
  • Manage subcontractor activities, reviewing proposals, developing performance specifications and serving as liaisons between subcontractors and organizations.
  • Develop and publish system health and availability communications to inform customers and impacted IT groups about system availability issues, planned maintenance and changes or downtime.
  • Compose critical IT and Business email communications.
  • Explain proposed solutions to customers, management or other interested parties through written proposals and oral presentations.
Education
Post Graduate Diploma: Information & Systems Management - Chandigarh, ACL
Bachelors of Commerce: Punjab University -
Certifications
  • ITIL Foundation 
  • Troubleshooting & Supporting Windows 7 in the Enterprise 
  • Mclaren Triversity POS Admin Training 
  • Advanced Programming in Java

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About this resume

Network Project Manager FROM Union City , California RESUME

This is a resume for a Network Project Manager in Union City, California with experience working for such companies as Milestone Technologies and Milestone Technologies. The grade for this resume is A and is one of hundreds of Network Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Network Project Manager resume.

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School Attended
Punjab University