Frontier Communications - Network Operations Manager Resume Example

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Jacob Jones
XXX XXXXXXXXX XXXX, Van Alstyne, TX 75495
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Ph: XXXXXXXXXXXX
Professional Summary
Responsible Network Operations Manager with twelve years of managerial experience in the Field and in NOC environments and looking for new opportunities to showcase my skills and leadership ability.  I have 33 years of experience in wireline and wireless technologies.  I have displayed a proven record in managing highly technical teams and coordinating resources to meet operational goals and measurements.  I have successfully lead teams with high profile deadlines such as the FTTP and FIOS rollouts in Texas.  I was an integral leader during the conversion of the Verizon NOC into the Frontier NOC performing Switching, Transport, and Broadband surveillance and Tier 1 support.
Skills
  • Judgment and Decision Making
  • Time Management
  • Operation Monitoring
  • Operation and Control
  • Telecommunications
  • Troubleshooting
Experience
Network Operations Manager Aug 2013Present Frontier Communications Allen, TX

Allen NOC Critical Solutions Center Manager,

Managed thirteen Specialist responsible for 24x7 operations providing surveillance and Tier 1 support for the Frontier Internal Management IP network, PMAP Air Pressure surveillance and support, in addition to EMS password administration and support.  Presently working on integration of the Frontier NOC with the three state Verizon acquisition for TDM switching, air pressure alarming and Tier 1 support.  Responsible for Business Continuity Planning/Disaster Recovery for the Allen NOC.  Managing the team for all initial FCC notifications for Frontier.  

Network Operations Manager Jul 2010Aug 2013 Frontier Communications Allen, TX

Allen NOC Tier 2 Switching Manager,

Managed fourteen Tier 2 Switching Specialist providing second level maintenance support for the follow TDM switching technologies across the national Frontier network:  Alcatel-Lucent 5ESS, Alcatel-Lucent GTD5, Genband DMS100/200, Genband DMS10, Stromberg-Carlson DCO, Siemens EWSD's.  I built this team after the 2010 Frontier acquisition of the wireline network of fourteen Verizon states.  I served an integral part of the successful transitioning of the Verizon NOC in Irving, TX to the creation of the Frontier NOC in Allen, TX.  During the transition to the Frontier NOC lead the team to modify required recorded announcements for all switching types.  Was the interface with the Government agency, the CSC, to transition the GETS (Government Emergency Telecommunications Services) from the Verizon network to the Frontier network to ensure annual testing and compliance with government requirements.

Network Operations Manager Jun 2007Jul 2010 Verizon Communications Irving, TX

Verizon NOC Manager,

Tier 1 Manager over the Verizon NOC in Irving, TX managing 59 CWA Associates, 23 Management Specialist, and 6 Supervisors.   Provided Tier 1 surveillance and support for the national Verizon wireline footprint for TDM Switching, Transport, and the Broadband network.  Integral part of successfully transitioning the Verizon NOC to the Frontier NOC when 14 states of wireline network was purchased by Frontier.

Area Manager, Network Operations Oct 2006Jun 2007 Verizon Communications Plano, TX Managed six wireline Central Office Supervisors and eighty-five CO Technicians providing day-to-day operations and support for switching, transport, broadband, DC power, and FIOS in all central offices in Plano, Garland, Wylie, and northeast Texas.
Network Operations Manager Nov 2003Oct 2006 Verizon Communications Irving, TX

Texas Network Reliability Manager,

Managed twelve Field Engineers providing second level field support for TDM switching, Transport, and DC Power for all Central Offices in the Texas Region.   I lead my team as we were involved with the initial testing, acceptance, and rollout for FTTP and FIOS in the Texas footprint.  Manage the team for test and acceptance for a DMS100 that was installed for the Near Out Of Franchise market in the Texas region.  I have a solid background and experience with Central Office power systems.

Education
Bachelor of Arts: Liberal Arts Dec 2004 Midwestern State University Wichita Falls, TX
Associate of Applied Science: Management May 2001 Brookhaven College Farmers Branch, TX

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About this resume

Network Operations Manager FROM Van Alstyne , Texas RESUME

This is a resume for a Network Operations Manager in Van Alstyne, Texas with experience working for such companies as Frontier Communications and Frontier Communications. The grade for this resume is A and is one of hundreds of Network Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Network Operations Manager resume.

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School Attended
Midwestern State University