CCNV with more than 2 years experiences and knowledge of troubleshooting,
configured CUCM/Unity Connection and E911 CER platform for small and enterprise
production. I'm looking for a better opportunity as a Network Voice Engineer in
an organization that offer career in learning and growth opportunities.
April 2014 – Present, St. Paul, MN
and maintain documentation as it relates to network configuration network
mapping, processes, and
and deploy company LANs WANs and wireless networks, including servers, routers,
and other hardware.
Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
Monitor network performance and troubleshoot problem areas as needed.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices.
Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
Define service levels, prioritization guidelines and escalation procedure for project related troubleshooting and resolution for use during and after deployment and post-deployment support.
Provide customer support, troubleshooting and resolution of IPT and SIP related incidents up to completion of User Acceptance Testing.
Interpret English from the Doctors and Nurses into Hmong, Laotian, and Thai for Hmong, Lao, and Thai patients.
Assists in installation, troubleshoot, and support of network communications equipment including LAN/MAN/WAN systems using EIGRP/OSPF and configured layer 2/3 Vlan, STP, VTP if need.
Call Manager (CUCM/CUC), support in multiple sites across US, end user issues.
Using cisco real time monitoring tool to
managing CPU level and remedy for
Providing redundancy with SRST and MGCP, Fallback.
Configure/enable device mobility, Voice Mail Profiles in Cisco Unity Connection.
Using a System Call Handler to Screen Calls in Cisco Unity, Connection, and Configuring CUPC for desk phone control.
Responsible for completing move, add, change and disconnect (MACD) user IP phone coordinate with team for small to large projects.
Configure, troubleshooting (Routing/Switching) Support in EIGRP technology.
Network Engineer I
Lake Elmo ,Minnesota
Founder and Owner
Bluffton ,South Carolina
About this resume
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