AOA - Network Engineer I Resume Example

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Paisley Bryant
XX XXXXXXXX, Lake Elmo, MN 55042
Professional Summary:

Certified CCNA,
CCNV with more than 2 years experiences and knowledge of troubleshooting,
configured CUCM/Unity Connection and E911 CER platform for small and enterprise
production. I'm looking for a better opportunity as a Network Voice Engineer in
an organization that offer career in learning and growth opportunities.


  • Time Management
  • Networking on Call Manger CUCM /Unity Express / 911CER
  • Ticket System (Remedy and HPSM)
  • Basic Routing Protocols, Switching, RIP, EIGRP, OSPF, Vlan, STP, VTP, DHCP, 802.1Q, IP sub netting IPv4.
  • Troubleshooting/Configuration
  • Understand the Network requirements
  • Support and Customer Service
  • Identify and resolve network issues.
  • Active Learning

Network Engineer I Jun 2014Present AOA, Inc St. Paul, MN

April 2014 – Present, St. Paul, MN

  • Create and maintain documentation as it relates to network configuration network mapping, processes, and
    service records.

  • Design and deploy company LANs WANs and wireless networks, including servers, routers, hubs, switches,
    and other hardware.

  • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes

  • Monitor network performance and troubleshoot problem areas as needed.

  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices.

  • Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.

  • Define service levels, prioritization guidelines and escalation procedure for project related troubleshooting and resolution for use during and after deployment and post-deployment support.

  • Provide customer support, troubleshooting and resolution of IPT and SIP related incidents up to completion of User Acceptance Testing.

Medical Interpreter (On Call) Feb 2007Present Kim Tong Translation Service St Paul, MN
  • Interpret English from the Doctors and Nurses into Hmong, Laotian, and Thai for Hmong, Lao, and Thai patients.

Voice Network Engineer Support ( Part time ) Aug 2010Sep 2011 Lao Family of MN St Paul, MN
  • Assists in installation, troubleshoot, and support of network communications equipment including LAN/MAN/WAN systems using EIGRP/OSPF and configured layer 2/3 Vlan, STP, VTP if need.

  • Call Manager (CUCM/CUC), support in multiple sites across US, end user issues.

  • Using cisco real time monitoring tool to managing CPU level and remedy for
    ticket system.

  • Providing redundancy with SRST and MGCP, Fallback.

  • Configure/enable device mobility, Voice Mail Profiles in Cisco Unity Connection.

  • Using a System Call Handler to Screen Calls in Cisco Unity, Connection, and Configuring CUPC for desk phone control.

  •  Responsible for completing move, add, change and disconnect (MACD) user IP phone coordinate with team for small to large projects.

  • Configure, troubleshooting (Routing/Switching) Support in EIGRP technology.

Bachelor of Science : Information Technology Jun 2015 Kaplan University Chicago, IL
Associate of Science : Criminal Justice Aug 1998 Inver Hills Community College Inver Grove Heights, MN
High School Diploma : Regular Study Jun 1994 Harding Senior High School Saint Paul, MN

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About this resume

Network Engineer I FROM Lake Elmo , Minnesota RESUME

This is a resume for a Network Engineer I in Lake Elmo, Minnesota with experience working for such companies as AOA and Inc. The grade for this resume is 0 and is one of hundreds of Network Engineer I resumes available on our site for free. Use these resumes as templates to get help creating the best Network Engineer I resume.

School Attended
Kaplan University