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Technical Support Specialist - Network Engineer Resume Example

Amelia Cooper
XXXX XX XXXXXXX XXXXX XXXXX, Frankfort, IL 60423
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Network Engineer with more than 26 years of experience in fast-paced business environment with excellent IT and communication skills. Track record of achieving exceptional results in managing multiple IT issues and implementing upgrades in timely manner.

Skills
  • Telecommunications
  • Active Listening
  • Complex Problem Solving
  • Engineering and Technology
  • Systems Evaluation
  • Customer Service
  • Troubleshooting
  • Computers and Electronics
Experience
Network Engineer Aug 2005Present Technical Support Specialist Frankfort, IL
  • Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
  • Coordinate installation of new equipment.
  • Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.
  • Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
  • Coordinate installation of new equipment.
  • Develop and implement solutions for network problems.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
  • Develop disaster recovery plans.
  • Develop network-related documentation.
  • Develop and recommend network security measures, such as firewalls, network security audits, or automated security probes.
  • Maintain and coordinated maintenance of network peripherals,
  • Maintain networks by performing activities such as file addition, deletion, or backup.
  • Communicate with customers, sales staff, or marketing staff to determine customer needs.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Research and test new or modified hardware or software products to determine performance and interoperability.
Field Engineer Apr 1999Jul 2005 React Computer Services Burr Ridge, IL
  • Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
  • Coordinate installation of new equipment.
  • Develop and implement solutions for network problems.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
  • Estimate time and materials needed to complete projects.
  • Maintain networks by performing activities such as file addition, deletion, or backup.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Adjust network sizes to meet volume or capacity demands.
  • Communicate with customers, sales staff, or marketing staff to determine customer needs.
  • Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
Electronic Specialist Sep 1990Jul 1998 Marshall field's Distribution Center Chicago, IL
  • The Lead Field Tech, building and testing servers, setup and field repair of Novell Netware 4.x.
  • CNA for Novell 3.x.
  • Completed daily, weekly and monthly reports for statistic manager.
Supervisor of Menu Office for Restaurant Division Aug 1988Sep 1990 Marshall Field's State Street Chicago, IL
  • Costed out receipes for restaurant menu's.
  • Novell Netware 3.x Administrator.
  • Completed monthly and seasonal budgets for the restaurant division.
Education
Certified Novell Engineer Moraine Valley College Chicago, IL
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Resume Details

This is a real resume for a Network Engineer in Frankfort, Illinois with experience working for such companies as Technical Support Specialist, React Computer Services, Marshall Fields Distribution Center. This is one of the hundreds of Network Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Network Engineer resume.

Previous Companies:

  • Technical Support Specialist
  • React Computer Services
  • Marshall fields Distribution Center

Previous Job Positions:

  • Network Engineer
  • Field Engineer
  • Electronic Specialist
  • Supervisor of Menu Office for Restaurant Division

Schools:

  • Moraine Valley College

Level of Education:

  • Certified Novell Engineer

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