Technical Support Specialist - Network Engineer Resume Example

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Amelia Cooper
XXXX XX XXXXXXX XXXXX XXXXX, Frankfort, IL 60423
Ph: XXXXXXXXXXXX
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Professional Summary

Seasoned Network Engineer with more than 26 years of experience in fast-paced business environment with excellent IT and communication skills. Track record of achieving exceptional results in managing multiple IT issues and implementing upgrades in timely manner.

Skills
  • Telecommunications
  • Active Listening
  • Complex Problem Solving
  • Engineering and Technology
  • Systems Evaluation
  • Customer Service
  • Troubleshooting
  • Computers and Electronics
Experience
Network Engineer Aug 2005Present Technical Support Specialist Frankfort, IL
  • Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
  • Coordinate installation of new equipment.
  • Design, organize, and deliver product awareness, skills transfer, or product education sessions for staff or suppliers.
  • Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
  • Coordinate installation of new equipment.
  • Develop and implement solutions for network problems.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
  • Develop disaster recovery plans.
  • Develop network-related documentation.
  • Develop and recommend network security measures, such as firewalls, network security audits, or automated security probes.
  • Maintain and coordinated maintenance of network peripherals,
  • Maintain networks by performing activities such as file addition, deletion, or backup.
  • Communicate with customers, sales staff, or marketing staff to determine customer needs.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Research and test new or modified hardware or software products to determine performance and interoperability.
Field Engineer Apr 1999Jul 2005 React Computer Services Burr Ridge, IL
  • Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.
  • Coordinate installation of new equipment.
  • Develop and implement solutions for network problems.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
  • Estimate time and materials needed to complete projects.
  • Maintain networks by performing activities such as file addition, deletion, or backup.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Adjust network sizes to meet volume or capacity demands.
  • Communicate with customers, sales staff, or marketing staff to determine customer needs.
  • Communicate with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
Electronic Specialist Sep 1990Jul 1998 Marshall field's Distribution Center Chicago, IL
  • The Lead Field Tech, building and testing servers, setup and field repair of Novell Netware 4.x.
  • CNA for Novell 3.x.
  • Completed daily, weekly and monthly reports for statistic manager.
Supervisor of Menu Office for Restaurant Division Aug 1988Sep 1990 Marshall Field's State Street Chicago, IL
  • Costed out receipes for restaurant menu's.
  • Novell Netware 3.x Administrator.
  • Completed monthly and seasonal budgets for the restaurant division.
Education
Certified Novell Engineer Moraine Valley College Chicago, IL

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About this resume

Network Engineer FROM Frankfort , Illinois RESUME

This is a resume for a Network Engineer in Frankfort, Illinois with experience working for such companies as Technical Support Specialist and React Computer Services. The grade for this resume is A and is one of hundreds of Network Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Network Engineer resume.

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School Attended
Moraine Valley College