IntelliRide - Network Coordinator Resume Example

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Penelope Perry
  • XXXX XXXXX XXXX, Papillion, NE 68133
  • - XXXXX XXXXXXXX
  • - XXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Network Coordinator with 12 years of experience combining management and customer service call center expertise

Skills
  • Computers and Electronics
  • Complex Problem Solving
  • Judgment and Decision Making
  • Monitoring
  • Troubleshooting
  • Coordination
  • Active Learning
Experience
Network Coordinator 03/2014 to Present
IntelliRide - Omaha, NE
  • Enroll and credential transportation providers.
  • Assure contracted companies provide service according to State of Nebraska guidelines and company requirements.
  • Process claims including verification of claims details for accuracy, correct rates, and proper requirements.
  • Use mapping tools to create provider service areas to comply with public service commission certifications and provider preferred areas.
  • Monitor driver behavior and activity daily to assure standards and requirements are met.
  • Assess current production trends to pursue providers in service areas in demand.
  • Coordinate work between multiple departments.
Customer Service, Network Coordinator 01/2012 to 03/2014
AMR Access 2 Care - Omaha, NE
  • Assisted clients with transportation needs to medical appointments and essential shopping.
  • Promoted to network coordinator; responsible for matching best transportation company to client needs using geographical and time details.
  • Assured Nebraska state compliance by transportation providers as well as clientele.
Customer Service, Reservations Lead 01/1999 to 04/2008
Hyatt Hotels Corporation - Omaha, NE
  • Assisted potential guests with hotel accommodations and vacation arrangements and assisted corporate clients with all conference needs.
  • Promoted to reservations lead to train and oversee 20-25 sales representatives; responsible to keep staff informed of procedure updates.
  • Guided representatives to achieve company goals.
  • Implemented strategies to increase program effectiveness.
  • Monitored employee work and developed improvement plans.
Quality Assurance Agent 06/1996 to 11/1998
InfoUSA - Omaha, NE
  • Conducting phone interviews as Teleresearch agent to obtain demographical information for business leads/transactions directory.
  • Promoted to quality assurance and monitored agent phone interviews; ensured proper procedures followed and correct information obtained; responsible for quality scores used in determining clerk production bonuses.
Education
High School Diploma: 1996 Bryan High School - Omaha, NE

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About this resume

Network Coordinator FROM Papillion , Nebraska RESUME

This is a resume for a Network Coordinator in Papillion, Nebraska with experience working for such companies as IntelliRide and AMR Access 2 Care. The grade for this resume is A and is one of hundreds of Network Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Network Coordinator resume.

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School Attended
Bryan High School