Community Health Network - Network Coach and Consultant - Office of Patient Experience Resume Example

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Harper Bailey
Ambitious Healthcare Professional who creates strategic alliances to accomplish goals and support key business initiatives. Strong record of success in program development, process improvement, sales and marketing,offering outstanding presentation, and communication skills. Accomplished clinical and project management executivewith demonstrated ability to deliver mission-critical results.

Leadership/communication / Team Player/ Program development Vision/ Product line expansion/ Strong Relationships /Business operations/ Organization/Management/ Problem Resolution /Performance Improvement / Strong work ethic/ Strategic Planning/ Market Growth / Account management/ Interpersonal skills/ Diverse Market and Industry knowledge /Market research and Analysis/ Case Management/ Consultative Approach/ Treatment Outcome Research/ Clinical Expertise Presentation Experience

Network Coach and Consultant - Office of Patient Experience 10/2015 to Present
Community Health Network Indianapolis, IN
Assigned to four major hospital systems in central Indiana, coaching, consulting with Senior Leaders, and department Directors/Managers to elevate patient experience during healthcare treatment.  Present Evidence Based Best Practice Data and Tactics to all areas of service.  Validate, Train, Support and Examine clinical outcomes and patient first focus.   Partner with Network Senior Leaders to create and present quarterly Leadership Development Institutes for One thousand five hundred network leaders.   Collaborate with Clinical and Network Human Resources and Education Departments to create New Leader and New Staff orientation programming, preparing new employees for performance excellence.  Collaborating with Data Analysts and Performance Improvement Specialists to individualize and narrow facility and department focus on tactics most likely to improve the patient experience.
Manager 08/2010 to 10/2015
Adult Services - Behavioral Health Pavilion Community Health Network Indianapolis, IN
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Participated in multi unit based Quality Assurance Program.Ensured efficacy of treatments through monitoring treatment regimes, tracking and reporting patient outcomes with BPRS assessment tools.Prepared for and achieved satisfactory HIPAA and JCAHO reviews.
  • Created marketing brochures for new programs distributed across seven hospital network.
  • Partnered with Network Media and Marketing Liaison teams for Target Market analysis and representation of treatment programs.
  • Increased unit productivity for two inpatient units (20 bed and 12 bed)Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Developed staff education modules for new treatment programs.
  • Served as trainer and presenter to ED and Medical Nursing teams for Chronic Pain Treatment, Detox and Addiction Education.
  • Served as trainer for Behavioral Nursing staff regarding disease processes co-morbid to common behavioral diagnosis, including Hepatitis C, HIV, Diabetes Type I and Type II, Insulin Resistant Metabolic Syndrome, Seizure Disorders, chronic Hypertension and Renal failure.
  • Marketed inpatient programs in network and across catchment area and statewide facility partners.
  • Developed Chemical Dependency Clinical Program, admission criteria and assessment process for Behavioral Health Pavilion.
Director of Nursing Services 06/2005 to 08/2010
Remuda Ranch Treatment Center Wickenburg, AZ
  • Managed team of 190 professionals covering 4 residential treatment ranches and five treatment programs.
  • Member of national marketing and presentation team.
  • Accountable for operations and profitability of programs, admission and treatment outcomes and overall patient and referral source satisfaction.
  • Spearheaded electronic medical record implementation for all network nursing facilities.
  • Increased staff retention rate to 93% over 5 years.
  • Co-author of multiple professional articles on treatment of eating disorders and addiction.
Sales and Marketing Account Manager 04/2004 to 06/2005
GE Healthcare Madison, Wisconsin
  • Accountable for states of Indiana/Kentucky sales and marketing of Anesthesia Delivery and Patient Monitoring interface.
  • systems to hospitals , surgery centers and clinics.
  • Increased territory sales by 40% in first eight months, successfully closing and administrating five large hospital system contracts in Central Indiana and Northern Kentucky.
Sales Account Manager 01/2002 to 04/2004
Siemens International Pittsburg, PA
  • Captured 55%+ market share with Servo i ventilator life support system quickly brought to market.
  • Achieved 180% of.
  • quota first year.
  • Maintained quota performance above goal each year.
  • Awarded Sales Rookie of the Year 2002, Sales.
  • Professional of the Year 2003.
  • Served on Corporate Team for Hospital Contract Negotiations, 2003/2004.
Clinical Sales Consultant 01/2001 to 01/2002
Cardiac Science Irvine, CA
  • Cardiac monitoring hospital sales and clinical consultant to national territory ICU's, ED's, and CICU's.
  • Generated new.
  • business through nurse to nurse support project.
Territory Sales Manager 03/1999 to 01/2001
Cardinal Allegiance Indianapolis, IN
  • Respiratory capital and disposable equipment sales and marketing Indiana/southeastern Illinois and northern Kentucky.
  • Generated new business through closing largest disposable supply contract in corporation's history with Clarian Health.
  • Group, (now Indiana University Health) Surpassed capital and disposable sales goals by 55% first year.
  • Sales.
  • Executive of the Year 1999 and 2000.
Clinical Nurse Specialist 01/1997 to 03/1999
Respiratory Clinics - IU School of Medicine Indianapolis, IN
  • Operation management of two outpatient respiratory specialty clinics.
  • Supervision of staff and profit management.
  • Member of multi-disciplinary team providing presentations and clinical supervision for School of Medicine Interns.
  • Spearheaded Community Asthma and Allergy Education Program for school and parent organizations.
Associate of Science: Nursing May 1996 Indiana University School of Nursing - Indianapolis, IN


Cum Laude

Nursing Honor Society Scholarship Recipient

Tutored Microbiology, Chemistry and Physiology

Dean's List eight semesters

BBA: Business Administration Business Writing Jun 1979 Kelly School of Business Indiana University - Indianapolis, IN

Business Administration

Summa Cum Laude

Dean's List GPA: 9/4.0

Focus on Business Writing

People also search for

Network Coach and Consultant - Office of Patient Experience

Carmel ,Indiana

Harper Bailey

Companies Worked For:

Community Health Network , Adult Services - Behavioral Health Pavilion Community Health Network

JobTitles Held:

Network Coach and Consultant - Office of Patient Experience , Manager

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About this resume

Network Coach and Consultant - Office of Patient Experience FROM Carmel , Indiana RESUME

This is a resume for a Network Coach and Consultant - Office of Patient Experience in Carmel, Indiana with experience working for such companies as Community Health Network and Adult Services - Behavioral Health Pavilion Community Health Network. The grade for this resume is B and is one of hundreds of Network Coach and Consultant - Office of Patient Experience resumes available on our site for free. Use these resumes as templates to get help creating the best Network Coach and Consultant - Office of Patient Experience resume.

School Attended
Indiana University School of Nursing