Verizon Wireless - Network and Computer Systems Administrators Resume Example

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Charlotte Murphy
XXXX XXXXXXXX XXXXXX, Halethorpe, MD 21227 H: XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned customer service and manager with more than 25 years of experience in fast-paced Customer service environment. Excellent communication and problem solving skills. Track record of achieving exceptional results in problem solving, customer service and communication.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Reading Comprehension
  • English Language
  • Speaking
  • Critical Thinking
  • Writing
  • Service Orientation
  • Time Management
  • Complex Problem Solving
  • Coordination
  • Judgment and Decision Making
  • Persuasion
  • Active Learning
  • Education and Training
  • Administration and Management
  • Personnel and Human Resources
  • Communications and Media
  • Instructing
  • Telecommunications
  • Management of Personnel Resources
  • Production and Processing
  • Psychology
  • Quality Control Analysis
  • Geography
  • Operations Analysis
  • Philosophy and Theology
  • Management of Financial Resources
  • History and Archeology
  • Troubleshooting
Experience
Verizon Wireless Network and Computer Systems Administrators | Hanover, MD | January 2015 - Present
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Handle daily phone calls from clients dealing with technical support, billing and financial questions, orders created and submitted, problem solving and more.
  • Help to handle and create relationships with clients.
  • Sales of accessories or new mobile devices to clients.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Load computer tapes and disks, and install software and printer paper or forms.
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
  • Confer with network users about how to solve existing system problems.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Coordinate with vendors and with company personnel to facilitate purchases.
Agency Holding Company Underwriter | Hanover, MD | January 2007 - May 2014
  • Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials.
  • Decline excessive risks.
  • Write to field representatives, medical personnel, and others to obtain further information, quote rates, or explain company underwriting policies.
  • Review company records to determine amount of insurance in force on single risk or group of closely related risks.
  • Evaluate possibility of losses due to catastrophe or excessive insurance.
  • Authorize reinsurance of policy when risk is high.
  • Reviewed policies and underwrote them in accordance with Maryland and Agency Insurance Company regulations and guidelines.
  • Worked with customer agents daily to help problem-solve accounts.
  • Underwrote new policies submitted by agents.
  • Confirmed new policies had the current rate and/or make necessary changes to achieve the rate required.
  • Maintained high-quality data entry and ensured all information inputted into the data systems were correct.
  • Used a variety of databases, automated systems and other office software to retrieve needed information.
  • Ensured agents were kept abreast of new/changing policies within the company.
  • Receive and sort incoming and outgoing mail along with company routine correspondence in mail room capacity when necessary.
  • General clerical duties when help is needed.
  • Would screen and deliver all packages when received in office when necessary.
  • Maintain files of all company correspondence.
Agency Holding Company Customer Service Representative | Hanover, MD | October 1996 - January 2007
  • Contact insured or other involved persons to obtain missing information.
  • Apply insurance rating systems.
  • Conferred with customers by telephone, provided information about products and services, took orders or cancelled accounts, and obtained details about complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered high-volume phone calls with high accuracy and professionalism.
  • Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.
  • General clerical and administrative duties when they are needed.
  • Maintain files of company correspondence.
  • Would enter data received using programs within our office system.  Most were tracking and database systems.
  • Helped manage and maintain automated control systems for all our correspondence or materials we received in the office.  Often times to make sure the information was inputed to the correct file.
Insurance Billing Services Customer Services Representative | Elkridge, MD | February 1992 - October 1996
  • Contact insured or other involved persons to obtain missing information.
  • Worked with customers in a fast-paced call center
  • Reviewed customer policies in order to make appropriate recommendations to customer needs.
  • Answered high-volume phone calls with high accuracy and professionalism. 
  • Helped arrange meetings for departments and also send out via email when necessary.
  • Open and sort mail for the office each day.
  • Compile and enter all data received from our customers through contracts and enter that into our tracking and database system.
Maryland National Bank Teller | Baltimore, MD | March 1991 - February 1992
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Order a supply of cash to meet daily needs.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Prepare and verify cashier's checks.
  • Sort and file deposit slips and checks.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Identify transaction mistakes when debits and credits do not balance.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
  • Perform clerical tasks such as typing, filing, and microfilm photography.
  • Compute financial fees, interest, and service charges.
  • Quote unit exchange rates, following daily international rate sheets or computer displays.
  • Prepare work schedules for staff.
  • Received and counted drawer at beginning of shift and balanced drawer at end of shift.
  • Recorded all transactions promptly, accurately, and in compliance with policies and regulations.
  • Provided excellent customer service.
Education
Associate of Arts Business Administration University of Phoenix - Maryland Campus Columbia, MD | 2015

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About this resume

Network and Computer Systems Administrators FROM Halethorpe , Maryland RESUME

This is a resume for a Network and Computer Systems Administrators in Halethorpe, Maryland with experience working for such companies as Verizon Wireless and Agency Holding Company. The grade for this resume is 0 and is one of hundreds of Network and Computer Systems Administrators resumes available on our site for free. Use these resumes as templates to get help creating the best Network and Computer Systems Administrators resume.

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School Attended
University of Phoenix - Maryland Campus