PNC MORTGAGE - Negotiator III Resume Example

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Savannah Hughes
XXXX XXXXXXXXXX XXXXXXXXX X XXX XXX, Jacksonville, FL 32216
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Summary

Motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical action plan to achieve results. Constantly explores opportunities to further elevate customer loyalty and boost revenues. Known for honesty, integrity and a genuine passion for achieving goals for self and others. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor, regardless of the situation.

Skills

Microsoft Office, Lotus Notes, Excel, Imaging, LPS Programs, MSP Programs,WPII, Black night.

Experience
Negotiator III, Jul 2012Feb 2015 PNC MORTGAGE, Jacksonville, FL
  • Negotiate retention option for FHLMC delinquent/nonperforming portfolio.
  • Analyze all aspects of each loan ensuring all legal and compliance requirements are met.
  • Order and monitor processing documentation as necessary, including, but not limited to title work credit reports, verifications, private mortgage insurance, appraisals, flood certifications, and specific documentation for FHA, VA and Conventional.
  • Analyze and complete the loan application file with necessary credit and collateral documentation to meet underwriting requirements for conventional, government and investor specific loans.
  • Maintain professional contact with borrowers, realtors insurance agents and all interested parties to each transaction.
  • Submit completed file to underwriting Review settlement statements, insurance policies and title policies.
  • Ability to multi task and work independently Maintain on average 30 to 35 loans in pipeline.
  • Maintained 100% error free QC Audit results in both internal & external audits.
Loss Mitigation Specialist, Nov 2011May 2012 JP Morgan Chase, Jacksonville, FL
  • Monitored and collected delinquent account data on a daily basis.
  • Performed borrower financial evaluations to develop nonpayment strategies and options.
  • Established and followed target goals for all accounts.
  • Provided assistance to other loss mitigation specialists as needed.
  • Ensured appropriate resolutions from problem area identification.
  • Oversaw collection of mortgage payments and outstanding fees.
  • Monitored and performed quality assurance on outbound and inbound collection calls.
Relationship Manager, Nov 2009Nov 2011 Jp Morgan chase, Jacksonville, FL
  • Evaluated delinquent files in a timely manner to determine borrower options.
  • Obtained and assessed loan records, title endorsements and loan modifications.
  • Planned repayment options in consultation with borrowers and realtors.
  • Conducted all borrower communications and provided information as requested.
  • Prepared regular loss mitigation file status reports on a regular basis.
Collector IV, Oct 2003Jun 2009 ARS National Services, Jacksonville, FL
  • Received payments and posted amount paid to customer account, using computer and paper records.
  • Conferred with customer by telephone and in person to determine reason for overdue payment and review terms of sales, service, and credit contract.
  • Notified credit department, ordered merchandise repossession and service disconnection, and turned over account to attorney if customer fails to respond.
  • Persuaded customer to pay amount due on credit account, damage claim, and non-payable check, and negotiated extension of credit.
  • Use computers for various applications, such as database management or word processing.
  • Complete forms in accordance with company procedures.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Provide services to customers, such as order placement or account information.
Education
Tourism and Travel Management, Mar 2000 Holy Angel University, Angeles, Central Luzon Tourism and Travel Management
High School Diploma , Jun 1998 Systems Plus Computer College, Angeles, Central Luzon
Language
Fluent in Tagalog

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About this resume

Negotiator III FROM Jacksonville , Florida RESUME

This is a resume for a Negotiator III in Jacksonville, Florida with experience working for such companies as PNC MORTGAGE and JP Morgan Chase. The grade for this resume is 0 and is one of hundreds of Negotiator III resumes available on our site for free. Use these resumes as templates to get help creating the best Negotiator III resume.

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School Attended
Holy Angel University