United States Air Force - NCOIC Resume Example

Love this resume? Build your own now

Olivia Sanchez
XXXX XXXXXXX XX XXXX X, Anchorage, AK 99508
Professional Summary

Extremely knowledgeable in Medical Administration with 20 years of  background in core competencies including resource management, patient advocate, medical readiness, balancing/executing budgets, group practice manager, template management, coding effectiveness/accuracy, and overall problem-solving skills. Advanced as an expert in effective communication and time management skills. Expertly handles tasks and meets deadlines with accuracy and efficiency. Accomplished and an award-winner trainer for hospitals and clinics for over 20 years. Participated/led several accreditation teams demonstrating quality assurance. Lastly, kept my chain of command (management) in the loop if there's a problem. 


      Customer/Personal Service ensuring each customer experience/ necessities are met/exceeded. Additionally, guarantee all my employees are physically/mentally/spritually prepared to take care of our customers/patients. 


        Time Management consistently meeting time lines above the required due date. Always keep management and all departments involved if a project is impossible to meet deadline. Lastly, the first person to get to work (and start working) and sometimes last to leave (especially when dealing with people which will always come before projects). 


          Administration and Management are core competencies which have been taught/utilized/executed for over 20 years. With many companies focusing on "doing more with less" it is vital for personnel to comprehend the concept of managing their resources. 


            Critical Thinking is a vital skill when management is not present and a decision needs to be made. The military teaches this vital thought process starting with the first day of training. Critical thinking does requiring listening to coworkers and other experts in certain fields to make the correct decision. 


            • Quality Control Analysis is an ongoing process where every step is checked and evaluated. Additionally, this core competency throughout the ranks of the military. Pencil-whipping is not an option and speaks volumes about ones' honesty and loyalty to the team. 
NCOIC, Referral Management Aug 2015Present United States Air Force Anchorage, AK

Provided Quality Assurance on 12K Referral Management Center (RMC) contract; tracks and briefs Military Treatment Facility (MTF) on capabilities, capacity to the MTF, the Veterans Administration (VA), and United Health Care Staff (UHC). 


Maintains/reports/analyzes 13 daily UHC patient tracking reports/metrics; advises downtown admits and dispositions. 


Performs beneficiary counseling in support of  PACAF's largest TRICARE program for DOD/VA Joint Venture facility 166K beneficiaries.


Organized referral requests for 7.5K network providers; creates reported and tracks all referrals deferred to the network.


Executed $199K RMC Contract and oversaw 11 personnel/50K referrals reducing no-shows by 20%.


Educated 29 staff on other health insurance and recouped $900K for the Hospital winning "PACAF Hospital of the Year 14".




NCOIC, Outpatient Services Aug 2014Aug 2015 United States Air Force Anchorage, AK


Directed PACAF's largest outpatient records section for DOD/VA Joint Venture hospital in support of 166K beneficiaries.


Conducts upgrade training, in-services, safety briefings, authored master training plan and added 56 tasks and upgraded 11 airmen from 5-level to 7-level. 


Eliminated 5 month Release of Information backlog by processing 9K requests/completed 5K records in less than 30 days. 


Enforced End-of-day encounters process by closing 5.3K encounters without errors crushed Air Force standards from 3 days to 1. 


Guided Blood Alcohol Test Release Program and reduced reporting 3 days to 1. There was 100% chain of custody encompassing 4.5K results.

Chief, Pediatrics Administration Jun 2014Aug 2014 Unites States Air Force Anchorage , AK

Executes hospital templates for 13 clinics. Increased access to care by 12%. Decreased patient Emergency Room utilization by 8%. 

Resolved 283 no-shows appointment, rescheduled 141 patients. Reduced Urgent Care Clinic appointments by 43% and prevented lost of revenue $90K. 


Led National Care Quality Assessment accreditation program by screening/uploading 252 documents. Completed accreditation requirements within 312 clinical hours. Decreased accreditation preparation and submission by 52%.


Implemented a new telephone medicine system throughout the hospital. Leader as enrollment manager and registered 4569 patients. The enrollment for the new program increased by 27% and decreased patient appointments by 37%.

NCOIC, Pediatrics Administration Jun 2012Jun 2014 United States Air Force Anchorage, AK

Manages all health services management functions in Pediatrics to include 39 staff/10.7K beneficiaries/13 providers templates. 

Oversaw medical programs and executed quality control which ensures patient demographics are updated, tracked, and corrected in a timely manner for 166k beneficiaries. 

Supervises preparation of clinical providers' templates/schedules/leaves/appointments and clearly communicates schedule changes for 10 providers/staff to Executive Staff.


Resolved 280 no-show appointments 141 patients rescheduled; reduced Urgent Care Clinic rates by 43% which prevented $90K in lost revenue for the hospital. 

NCOIC, Medical Readiness/Unit Deployment Monitor Nov 2011May 2012 United States Air Force Tucson , AZ

Managed Home Station Medical Response Program (HSMR) by increased critical items by 20% and broker $30K from the Air Force. 

Prepared 19 Unit Type Code Teams/78 medics for Operational Readiness Inspection (ORI). The unit received a rating of "100%". The unit had zero discrepancies for the 2011 Air Force Readiness Inspection. 

Managed the processing of 21 Operation Readiness Inspection  HSMR Packages with no errors. 1st A-10 Wing rated "Satisfactory" in 12 years on the first pass. Received Fighter Wing "Individual Outstanding Performer". 

Chief, Medical Readiness Jun 2011Apr 2012 United States Air Force Tucson, AZ

Managed readiness training for 88 teams. Increased readiness training rates for 268 medics by 37%. 

Medical POC for Air Show Control Center. Coordinated medical coverage with civilian agencies for 350K attendees.


Planned/Executed preparing 42 medics for deployment. Recieved 100% overall rating for deployment program. 

Medical Patient Advocate May 2007May 2011 United States Air Force Anchorage , AK

Patient Advocate Program received "Outstanding" rating during 2008 Heath Service Inspection which contributed to an overall Medical Group score of 90%.


Received Air Force 2008 "Best Ambulatory Care Patient Safety Program" winner.


Successfully executed resolutions for 1700 patients regarding health care issues. Medical Group overall yearly customer service rating 92.7%.

NCOIC, Medical Manpower May 2005May 2007 United States Air Force Tucson , AZ

Solely managed for MDG manpower positions 440 authorizations/430 personnel assigned. Provided weekly feedback to 355 FW Manpower office, MDG/CC, Squadron Commanders, updates, and advice on availability, staffing, Global War of Terrorism taskings of MDG personnel. 

Spearheaded/coordinated 15 Support Agreements/ 5 Memorandum of Understanding; validated/on/off agencies info no interruptions to agencies. 


Provided Gap-Fill contract updates to Major Command for two providers/$360K positions filled/no work stoppage.


Singularly created pharmacy manning overview talking paper; MDSS/CC management tool provided critical insight.

NCOIC, Outpatient Records May 2004May 2005 United States Air Force RAF Croughton, England

Expertly managed Primary Care Team administrative operations, directed 11.6K outpatient encounters during FY04. 


Managed $70K TDY budgets, 26 travel orders processed within 8 hours of receipt without error free.


Revised 2 Operating Instructions/10 checklists for Medical Control Center. Confidently led 16 member team through 2 base mass casualty exercises. 


Master of Science : Social Work Dec 2016 University of Phoenix Phoenix, AZ
Bachelor of Science : Social Psychology Jun 2009 Park University Parkville , MO
Associate of Science : Health Care Management Jun 2006 Community College of the Air Force Montgomery, AL

People also search for

439th ASTS Charlie Flight Chief

Hamden ,Connecticut

Emily Bell

Companies Worked For:

US Air Force Reserves , United States Air Force

JobTitles Held:

439th ASTS Charlie Flight Chief , NCOIC


Kathleen ,Georgia

Sebastian Green

Companies Worked For:

United States Air Force , United States Air Force

JobTitles Held:

Superintendent , Education and Training

Critical Facilities Manager

CANA ,Virginia

Isaiah Edwards

Companies Worked For:

GoDaddycom , Unitied States Air Force

JobTitles Held:

Critical Facilities Manager , NCOIC

Systems Analyst

Columbus ,Georgia

Mia Cook

Companies Worked For:

US Army Reserves , Self Employed

JobTitles Held:

Systems Analyst , NCOIC

resume flower ad

About this resume

NCOIC FROM Anchorage , Alaska RESUME

This is a resume for a NCOIC in Anchorage, Alaska with experience working for such companies as United States Air Force and United States Air Force. The grade for this resume is 0 and is one of hundreds of NCOIC resumes available on our site for free. Use these resumes as templates to get help creating the best NCOIC resume.

School Attended
University of Phoenix