Telstra - NBN and Corporate Faults Customer Service Representative Resume Example

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XXXX XXXXXXX XXXXXXX, GRAND CANE, LA 71032
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Carter Lee
Professional Summary

Dedicated Customer Service Representative with 8 years of experience combining management and customer service expertise in NBN Fault Management and Corporate Business call centers. 

Areas of expertise include, Face to face interaction with Customers, Complex problem-solving and troubleshooting, and Computer Based Skills.
Skills
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Instructing
  • Production and Processing
  • Computers and Electronics
  • Troubleshooting
  • Telecommunications
Experience
NBN and Corporate Faults Customer Service Representative Jul 2015Present Telstra Townsville City, QLD
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Order tests that could determine the causes of product malfunctions.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Providing Support for customers, installing, connecting, testing, or adjusting equipment.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Provide relay service for hearing-impaired users.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Promote company products, services, and savings plans when appropriate.
  • Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
  • Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
  • Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
  • Consult with and assist computer operators or system analysts to define and resolve problems in running computer programs.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Waitress Feb 2015Jun 2015 Cowboys Leagues Club Townsville City, QLD
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Escort customers to their tables.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.
Waitress Jul 2014Jan 2015 Red Bar and Lounge Dorking, England
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Escort customers to their tables.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.
Bar Manager Mar 2014Jul 2014 The Mill on Mill Street Bedford, England
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
  • Clean glasses, utensils, and bar equipment.
  • Balance cash receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
  • Serve wine, and bottled or draft beer.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Plan, organize, and control the operations of a cocktail lounge or bar.
  • Order or requisition liquors and supplies.
  • Supervise the work of bar staff and other bartenders.
  • Plan bar menus.
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
  • Arrange bottles and glasses to make attractive displays.
  • Create drink recipes.
Waitress/Bartender Sep 2013Mar 2014 The Embankment Bedford, England
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Take orders from patrons for food or beverages.
    • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
    • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
    • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
    • Inform customers of daily specials.
    • Explain how various menu items are prepared, describing ingredients and cooking methods.
    • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
    • Stock service areas with supplies such as coffee, food, tableware, and linens.
    • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
    • Escort customers to their tables.
    • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
    • Garnish and decorate dishes in preparation for serving.
    • Describe and recommend wines to customers.
    • Provide guests with information about local areas, including giving directions.
    • Balance cash receipts.
    • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
    • Serve wine, and bottled or draft beer.
    • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
    • Plan, organize, and control the operations of a cocktail lounge or bar.
    • Create drink recipes.
    Cashier/Junior Supervisor Oct 2012Aug 2013 FoodWorks Hughenden, QLD
    • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
    • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
    • Inventory stock and reorder when inventory drops to a specified level.
    • Instruct staff on how to handle difficult and complicated sales.
    • Estimate consumer demand and determine the types and amounts of goods to be sold.
    • Assign employees to specific duties.
    • Keep records of purchases, sales, and requisitions.
    • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
    • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    • Greet customers entering establishments.
    • Answer customers' questions, and provide information on procedures or policies.
    • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
    • Supervise others and provide on-the-job training.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    Service station Accounts Manager May 2011Oct 2012 V8 Service station and Mechanic Shop Hughenden, QLD
    • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • Receive payments and post amounts paid to customer accounts.
    • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
    • Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • Record information about financial status of customers and status of collection efforts.
    • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
    • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Answer customers' questions about merchandise and advise customers on merchandise selection.
    • Take inventory or examine merchandise to identify items to be reordered or replenished.
    • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
    • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
    • Clean display cases, shelves, and aisles.
    • Operate computers programmed with accounting software to record, store, and analyze information.
    • Prepare and process payroll information.
    • Maintain inventory records.
    Education
    Diploma Of Business Sep 2016 Franklyn Scholar Box Hill, VIC
    High School Diploma Nov 2008 Hughenden State School Hughenden, QLD
    Community Service
    State Emergency Services , 2005 - 2009 (Team Leader)
    Awards
    High School Leader, 2008

    People also search for

    NBN and Corporate Faults Customer Service Representative

    GRAND CANE ,Louisiana

    Carter Lee

    Companies Worked For:

    Telstra , Cowboys Leagues Club

    JobTitles Held:

    NBN and Corporate Faults Customer Service Representative , Waitress

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    About this resume

    NBN and Corporate Faults Customer Service Representative FROM GRAND CANE , Louisiana RESUME

    This is a resume for a NBN and Corporate Faults Customer Service Representative in GRAND CANE, Louisiana with experience working for such companies as Telstra and Cowboys Leagues Club. The grade for this resume is A and is one of hundreds of NBN and Corporate Faults Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best NBN and Corporate Faults Customer Service Representative resume.

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