New Balance Athletics - NB Licensed Stores Account Mgr Resume Example

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Evelyn Howard
XX XXXXXX XXXXXX , Revere , MA 02151 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
  • Highly accomplished account management professional with 9+ years of experience in sales analysis, order maintenance, operations and customer relations.  Core competencies include problem-solving, time management, and organizational skills; solid interpersonal and customer service skills; ability to multi-task, quick learner with any software package &systems. Excellent analytical skills used to interpret information contained within reports, and to identify, develop and implement creative business solutions to resolve inefficiencies and improve service.
Skills
  • Computer skills & software experience: Microsoft Office (Outlook, PowerPoint, Excel,Word, Visio), Aurora (ERP system), EDI, WMS system, Diver reporting tool (Cell Diver), Sales Force, VAN system, Lotus Notes, Oracle AR.
  • Strong interpersonal and communication skills crucial establishing and maintaining business partnerships, with other internal departments, accounts and sales teams.
  • Strong analytical skills for creating reports and interpreting meaning behind data collected.· 
  • Tech savvy/knowledgeable with IT applications.
  • Rigorous and details oriented. 
Experience
NB Licensed Stores Account Mgr 11/2012 to Present
New Balance Athletics, Inc Boston, MA
  • Primary liaison for west coast NB Licensed stores Channel overseeing order management and making recommendations supporting a $35 million business.
  • Lead weekly conference calls with Sales reps, using sales analytics reporting and forecasting to ensure all customers orders are accurate and in accordance with account expectations.
  • Responsible for running build once per month for sales team & upper management for entire NB Licensed store channel to provide visibility to pacing goal for month & quarter.
  • Analyzed and solved all order processing issues via troubleshooting and root-cause analysis to ensure the problem will not reproduce.
  • Developed and emailed weekly reports to entire team using Diver and excel to give current status and manage all special orders for entire NBL channel to limit any delay in shipments and increase customer retention rate for our accounts.
  • Gathered data from various sources (WMS system, Cell Diver, NB.com store locator) and created PowerPoint presentations for each of my 65 accounts outlining account setup, order entry, shipping trends & to highlight and escalate issues to resolution.
  • Lead audit project conference calls for demanding multi store owners to review information, address inefficiencies and give recommendation on best practice to streamline their business operations.
  • Manage order confirmation, shipments, and returns.Accountable for following future bookings data entry policies, allocations team policies, order management procedures and maintaining order integrity.
Account Services Representative 11/2010 to 11/2012
New Balance Athletics, Inc Boston, MA
  • Answered incoming phone calls and emails from retailers & consumers in a courteous, prompt, and professional manner for both US and Canadian markets for English, French and Spanish speakers.
  • Tracked orders, shipments, and answered inquiries about order status, inventory, shipping, and shipping methods.
  • In this role, I acted independently and made non-routine decisions to resolve customer issues in a manner that exceeded their expectations.
  • Educated customers on accurate New Balance procedures, product terminology and features.
  • Proactively recommended products in an effort to improve product sales by cross-selling, up-selling, and offering promotional sales items.
  • Used strong communication skills to help train and develop members of my team.
  • Assisted with various department projects such as the low stock report and communication to our DCs for accurate order status, B2B exception report in Aurora (JBA) to make sure errors were resolved and orders flowed through.
Account Manager 03/2009 to 10/2010
Intermedia Webworks Inc. Boston, MA
  • Oversaw development and management of every project from its inception to its completion.
  • Built credibility establishing rapport with difficult to access, influential decision makers and maintained communication with current clients to complete projects to maximize customer's satisfaction.
  • Increased territory market share and sales by expanding Intermedia Webworks' presence through networking channels such as BNI groups and organization events.
  • Delivered presentations on products and services in order to showcase the company's competitive advantage and up sell existing accounts.
  • Optimized revenue levels to $25,000 in a 4 month period by creating two new packages and promotional programs aimed at the restaurant industry and budget conscientious businesses.
Sales Consultant 10/2008 to 03/2009
Paychex Inc. North Reading, MA
  • Networked and built relationships with current clients, and other professional institutions such as Banks and Accounting Firms to generate new business through referrals.
  • Performed a needs and cost analysis; formulated appropriate payroll packages; and made effective sales presentations.
  • Negotiated and secured sales, developed existing accounts and acquired new business clients Increased revenue levels to $30,000 in a 3 months period by analyzing market conditions to target elusive customers and penetrate market.
  • Maintained and completed daily, weekly activity reports, monthly commits and submits, expense reports and lead generation through the use of Sales Force.
Customer Service/Sales Associate 12/2006 to 09/2008
Alanger, Inc. Lincoln, MA
  • Successfully determined effective strategy to penetrate Model Kit market through competitive analysis by utilizing product positioning, pricing ,and distribution strategies in order to reach potential consumer demographics.
  • Assisted with development of company website, online advertisement resources, and other promotional materials.
  • Managed finances of company in the form of marketing budget, maintenance of website, and merchandise warehouse.
  • Helped clients in resolving escalations and up sold existing accounts.
  • Managed current client accounts, and acquired new clients through referrals.
Policy Change Case Manager 06/2005 to 11/2006
Metropolitan Life Insurance Company, Inc. Boston, MA
  • Generated and analyzed reports to verify accuracy of change transactions insuring they meet company underwriting guidelines.
  • Played instrumental role in formulating a business plan to better present the rules and regulations that encompass the business exchange transaction to our potential clients and team members.
  • Performed 1035 exchanges and all related accounting transactions, including clearing money from suspense accounts with high net worth clients.
  • Provided service to sales offices/brokerage firms and answered technical questions related to policy changes as well as servicing clients in their native tongue when necessary.
  • Collaborated with sales agents, external insurance carriers and other departments regarding pending cases.
Health & Insurance Specialist 01/2004 to 01/2005
Fidelity Investments Marlborough, MA
  • Completed extensive training course that promoted excellent service to every guest through both individual capacity and teamwork.
  • Provided customer service that reflects Fidelity Investments leading role in the mutual fund market Educated customers on healthcare/life insurance policies and processed enrollments for over 22 fidelity clientele.
  • Contacted customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Participated in creation and presentation of flexible spending account project to all team members in order to better market this product to our clients and therefore improve relations.
Education
Bachelor of Arts: Economics Jan 2004 Clark University - Worcester, MA Economics
Language
Fluent French and Spanish

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About this resume

NB Licensed Stores Account Mgr FROM Revere , Massachusetts RESUME

This is a resume for a NB Licensed Stores Account Mgr in Revere, Massachusetts with experience working for such companies as New Balance Athletics and Inc. The grade for this resume is 0 and is one of hundreds of NB Licensed Stores Account Mgr resumes available on our site for free. Use these resumes as templates to get help creating the best NB Licensed Stores Account Mgr resume.

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School Attended
Clark University