Friendly and enthusiastic IT with 36 years of specialization in Computers. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
provide guidance to the NMCI NET POCs within the
respective Competency/PMA. This responsibility includes establishing
Competency/PMA guidelines concerning MNCI seat order requirements and ensuring
that NAVAIR NMCI Business Rules are followed.
Ensuring that the NAVAIR Level 1 Competency Manager is kept informed of NMCI
cost controls and problems that may occur. Working with NAVAIR CTR Team and
Comptroller office to resolve seat requirement and funding issues. Generating
Competency/PMA NMCI reports form NET and provide analysis for various NMCI
Also created and maintained employee and seat order data within NET ( NMCI ordering
system) including creating profiles for new employees, ordering new seats,
transferring assets, and terminating seats as required. I maintain effective
communication with other NMCI POCs when employees move throughout the
Following procedures for CLIN ordering outside of NET to support specific
Competency/PMA requirements. maintain a working knowledge of NET procedures
through attendance of training sessions and communication with NAVAIR CTR
Staff members. Familiarization with the NAVAIR NMCI Portal and NMCI EDS
Websites as well as the NAVAIR NMCI CTR Team Charter.
Working with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team
in addition to following business rules and other guidance /directives
provided by the NAVAIR CTR to ensure that seat cost is effective and accurate.
Assist customers if they encounter problems with processing or receiving new
equipment and receiving applicable documentation by forwarding issues for
resolution to the NAVAIR CTR Team.
Verifying that users requesting legacy applications have the required software
license(s)or are covered by Navy-wide licensing. Reporting changing or
emerging requirements(i.e.) external connectivity, print, kiosk, ect) to the
NAVAIR CTR Team. Ensuring RDT&E equipment and kiosk computers meet valid
requirements and are properly identified, if required by the site.
Maintaining working knowledge of MAC policies and procedures, ensuring proper
format and correct data fields are populated during creation, and ensuring
completion in accordance with customer requirements and time constraints.
Ensuring users document all problems with the NMCI Help Desk and obtain a
ticket number to support the escalation of problems.
Knowledge of IT terminology, abbreviations, graphics, and methods of
documentations to support the customers and their needs, along with the ACTR
team, I also have knowledge of computer equipment and software capabilities to
assist in evaluating needs.
I take instruction for work on priorities and new work that has to be done. I
strive to make deadlines and changes of new established work that comes in
from high priority and below to make sure it is completed to the best of my
ability. I independently deviate from the instructions that are given to me to solve lower or higher priorities that are of importance based on my experience to establish procedures.
I actively participate in Lean/Six-Sigma/5-S events. I also attend formal and
informal training sessions and briefings that are required and serve as a
representative on continuous improvement teams that are required.
Ability and knowledge to operate data processing installations,
scheduling of jobs , maintain tape library and ordering supplies . have
Knowledge of computer and office automation concepts to operate computer
systems with in the computer area. Knowledge and ability of controlling
and executing various operating systems like Sun Microsystems, hp9000, and
v2600, Superdome that would allow me to either enter commands to control and
execute various programs pertaining to hardware systems at the Depot. Knowledge of
Troubleshooting problems with the ability to resolve issues and problems within
Working knowledge of performing system back ups and
restoring the system back to its normal state. I have the ability to update
archive logs and restore archived files back to the computer system.
Experience in using a pass down log informing the supervisor, system managers,
and operators of reports, difficulties and problems that may occur during the
process of running a job. I have working knowledge of data processing
installations, scheduling of jobs and keeping the tape library in order. Ability to Trouble desk assisting callers with problems such as expired
passwords, inability to connect or launch an application, or questions
regarding the system. Knowledgeable in gathering information from callers to
assist with problems such as Email, hardware, software applications to
determine whether the system manager, system analyst or support group should
get the call. Ability to record all trouble calls that come through
the help desk. Knowledge of general operational task of data processing installations,
scheduling of jobs, maintaining and ordering computer supplies.
Knowledge of hardware and software configurations on a variety of
different computer systems, such as basic job control language, operational
utility programs for Hewlett Packard, Sun Microsystems, Unisys and Microsoft
windows based computer systems. Knowledge of the working ability to
know where the circuit breakers, safety interlocks, on/off switch(s) and
emergency shutdown connections are in order to properly maintain the
Experience and knowledge of basic mechanical, electrical, electrical
static discharge, Halo fire extinguisher. I have experience working with a Sun
Microsystems Computer System. This system contains Time and Attendance and
Data Warehouse Applications contains (TAA) TAA collects Employee Time and
Attendance, work transactions and job order transactions. Knowledge of
hardware and software configurations on a variety of different computer
systems, such as basic job control language, operational utility programs for
Hewlett Packard, Sun Microsystems, Unisys and Microsoft windows based computer
systems. Knowledge of the working ability to know where the circuit
breakers, safety interlocks, on/off switch(s) and emergency shutdown connections are in order to properly maintain the electrical connections.
Knowledge and ability of integrated support for scheduling and also operating
video teleconferencing systems. I performed at an operator level the
maintenance all of equipment. I was responsible for taking reservations for
video teleconferences, conference rooms, as well as checking in and checking
out of audiovisual equipment and setup. I assisted with setting up VCR's,
televisions, overhead transparency projectors.
Knowledge and ability to set up
audiovisual systems, projection screens, computer graphic capable projectors,
government computer systems, maintaining security, before, during and after
meetings as well as classified conferences. Operational knowledge with many
conference rooms from within my organization. I was responsible for reviewing
and evaluating of VTC conferences within the NADEP. I met customers needs by
providing them with the best available VTC time frame based on prior and
future commitments. I annotated the topic of the VTC timeframe and other
conference sites involved. I have knowledge of VTC procedures and scheduling.
Assisted with all VTC schedules for correct format, references and technical content.
Assisted with updating, cancellations and reschedules to notify all
concerned of changes incorporated. Knowledge of providing customers guidance
and direction on the proper use of telecommunication and computer equipment.
Utilize NADEP and NAVAIR instructions for guidance and compliance concerning
the VTC communication center.Knowledge of message traffic.
Knowledge in handling classified material. I have also held a Security
Clearance for 36 years.
I volunteer for the Guardian Ad Lietem Program for the City of Jacksonville in the 4th Judicial System, with 6 years experience.
Experience with the Ritz Volunteering in Jacksonville Fl
I have 5 years experience.
NAVAIR NMCI POC
Care Solution Specialist Representative CST
IT Technical Aid
Denmark ,South Carolina
About this resume
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