National Support Specialist IXR
Provide onsite and phone support for all my internal and external customers. Mentor and teach service support to the field engineers when new developments are presented by PMG. Assist with First of Kind (FOK) systems, upgrades, catalyst projects, and one of a kind solution. Assist with function problems, power, grounding and issues with the performance of the equipment. Provide all the same support as per the IXR/Cardiovascular Regional Technical Support with more time in field.
Cardiovascular Regional Technical Support IXR
Two years working in office in Atlanta office, started the remote support engineer role for the Cardiovascular modality. Spent 1 - 2 weeks each month onsite supporting Field service engineers.(FSE's) I used available resources, to resolve technical issues. I support FSE's with the parts approval process. I was involved with new products installation onsite and remotely. I have a leadership role in the repair and solution of technical/product problems. I have led cross-functional teams, spreading the information to field through zone support. Traveled quarterly to Atlanta to support staff in office and to maintain training levels Provided support for the Trade Show and Marketing Group. I was the liaison with the Product Manufacturing Group (PMG) for the Catalyst project, providing onsite support and technical support for Zone Technical Specialist's and FSE's. Provided support for the PMG when conducting AD7 table upgrades and evaluating the manual for accuracy. Have provided support for installations and FOK's. I started training in image quality (IQ) 22 years ago, with update IQ courses for Flat Detectors (FD), and have been maintaining and providing image quality for Cath labs since.
Senior Systems Specialist / Site Manager
Secured the Multivendor contract at Riverside Regional Medical Center –
Maintained and managed three (3) hospitals and three (3) clinics, responsible for 125 different pieces of equipment. I maintained six (6) different manufacturer's systems. I maintained all cardiac and vascular labs in the area before securing the Riverside contract. I have been involved with all phases of planning and layout, installation of all the Riverside installations. I installed and maintained all modalities, except MRI, and have assisted with those. I installed twenty five (25) cath labs, ten (10) vascular labs, ten (10) R/F, twelve (12) Rad rooms, four (4) CT's, Tomoscan LX, Tomoscan SX, calibrated and tested. Trained and serviced generators, SCP, OM200, OM2000, Classic, and Modular, Velara Trained and serviced tables, Diag. 73, Diag 76, AD5, and Diag. 88, AD7 Trained and serviced Poly C, Ceasar, Larc, Poly UPI, and Poly AU, Clea, Poly G, Integris and FD systems. Serviced H3000, H5000, V3000, V5000, C-arms, BV-25, BV-29, BV-300, Pulsera, Siemens CT's, Somotom 16, Somotom 4, Siemens MultistarTOP, GE portables, AMX 3, AMX 4, AMX 4 plus, Shimadzu R/F systems, GE Advantix R/F systems, and Hologic radiographic equipment