Mr and Mrs Pyarilal - Nanny Resume Example

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Wyatt Scott

XXX XXXXXX XXXX , Salisbury , MD 21801 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Service-oriented, with more than 8 year background in Customer Service. Core competencies include
preparing, processing, submitting, and managing reports and documentation, organizational and planning skills, multitasking in a fast-paced environment as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Multitasking

Active Listening
Time Management

Administration and Management
Internet Savvy

Monitoring
Social Perceptiveness

Coordination
Judgment and Decision Making

Bilingual

Experience

Nanny 03/2011 to 01/2013
Mr. and Mrs. Pyarilal – Jersey City, NJ

Responsible for all tasks related to child care.
Served as a loving, nurturing and trustworthy companion to a child.

Prepared and served nutritionally balanced meals and snacks for the child.
Kept records of play, meal schedules, and bill payment.

Organized and conducted age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.

Worked with parents to develop and implement discipline programs to promote desirable child behavior
Facilitated a child's activities and development.

Performed housekeeping and cleaning duties to ensure a safe and clean environment for the child.

Banquet Server 04/2010 to 11/2010
Hyatt Regency Chesapeake Bay – Cambridge, MD

Worked with the team to create and deliver a unique experience for guests
Worked with manager to plan, oversee, and orchestrating customer banquets from initial contact to cleanup after the event
Served food and beverages to guests
Catered to guests' additional services to enhance the guests' experience
Responded to customer requests and resolve complaints
Marketed other hotel's products and services

Front Desk Officer/ Club Floor Receptionist 11/2008 to 05/2009
Traders Hotel – Kuala Lumpur Malaysia

Greeted, registered, and assigned rooms to guests of hotel

Verified customers' credit, and establish how the customer will pay for the accommodation.

Coordinated with housekeeping or maintenance staff when guests report problems.

Kept records of room availability and guests' accounts.

Posted charges, such those for rooms, food, liquor, or telephone calls and other incidental charges.

Computed bills, collected payments, and made change for guests.

Recorded guest comments and complaints

Reviewed accounts and charges with guests during the check out process.
Handled cash and other monetary receipts from guests

Answered inquiries pertaining to hotel services, guest registration, and travel directions, made recommendations regarding shopping, dining, or entertainment.

Handled guests' valuables in hotel safes or safe-deposit boxes.
Marketed the hotel's other products and services

Call Center Workforce Analyst 02/2006 to 12/2008
Teleperformance – Manila, Philippines

Developed, monitored and analyzed call volume projection functions, forecasted call quantity and staffing needs in a timely and accurate manner, while ensuring adherence to departmental policies and procedures
Performed basic modifications in the scheduling system of daily and weekly projected trends and volume.
Coordinated all scheduling functions, updates and reviews call volume factors and responds to changes in projected call volumes (e.g., absenteeism, attrition, lunch factor, etc.) in a timely and accurate manner to ensure proper staffing levels are maintained, escalating discrepancies to management.
Reviewed and administered temporary and mandatory schedule change requests, approves or denies requests based on current and upcoming operations needs.
Conducted analysis and recommended solutions to real time performance issues.
Measured forecasting accuracy and worked to reduce variations in order to ensure performance goals are met.
Prepared hourly/daily/weekly/monthly and Ad-hoc reports and distributed to Management.
Developed strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.

Customer Service Representative 05/2004 to 02/2006
Teleperformance – Manila, Philippines

Resolved customer service request of customers of a US telecom company.
Educated customers about the company's products and services, enhancing their wireless experience.
Responsible for improving customer experience through programs and services provided to the customer.
Worked extensively with customers to resolve billing problems, account activation, and technical issues in an effort to retain customers service and relationship with the company.
Promoted and sold the company's products and services.
Processed payments and refunds. Placed and canceled orders of product and services over the phone.
Canceled or upgraded accounts.

Education

Bachelor of Arts: Mass Communication, Graduated Mar 2006 La Consolacion College Manila - Manila, Philippines Dean's List Awardee

Bachelor of Science: International Hospitality Management 2007-2010 Enderun College - Manila, Philippines Dean's List Awardee

Bachelor of Science: Biology 2012-2014 Salisbury University - Salisbury, MD Dean's List Awardee

English, Filipino: Languages -

Allison Heckler (443-235-6185), Laura Johnson (443-521-3657), Cysil Pernito (443-477-0058): References -

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Nanny Banquet Server Customer Service Representative