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Mr And Mrs Pyarilal - Nanny Resume Example

Wyatt Scott
XXX XXXXXX XXXX , Salisbury , MD 21801 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented, with more than year background in Customer Service. Core competencies include
preparing, processing, submitting, and managing reports and documentation, 
organizational and planning skills, multitasking in a fast-paced environment as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service 
  • Multitasking
  • Active Listening
  • Time Management
  • Administration and Management 
  • Internet Savvy
  • Monitoring
  • Social Perceptiveness
  • Coordination
  • Judgment and Decision Making
  • Bilingual
Experience
Nanny 03/2011 to 01/2013
Mr. and Mrs. Pyarilal Jersey City, NJ

  • Responsible for all tasks related to child care.
  •  Served as a loving, nurturing and trustworthy companion to a child.
  • Prepared and served nutritionally balanced meals and snacks for the child.
  • Kept records of play, meal schedules, and bill payment.
  • Organized and conducted age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Worked with parents to develop and implement discipline programs to promote desirable child behavior
  • Facilitated a child's activities and development.
  • Performed housekeeping and cleaning duties to ensure a safe and clean environment for the child.
Banquet Server 04/2010 to 11/2010
Hyatt Regency Chesapeake Bay Cambridge, MD
  • Worked with the team to create and deliver a unique experience for guests
  • Worked with manager to plan, oversee, and orchestrating customer banquets from initial contact to cleanup after the event
  • Served food and beverages to guests
  • Catered to guests' additional services to enhance the guests' experience
  • Responded to customer requests and resolve complaints
  • Marketed other hotel's products and services
Front Desk Officer/ Club Floor Receptionist 11/2008 to 05/2009
Traders Hotel Kuala Lumpur Malaysia
  • Greeted, registered, and assigned rooms to guests of hotel
  • Verified customers' credit, and establish how the customer will pay for the accommodation.
  • Coordinated with housekeeping or maintenance staff when guests report problems.
  • Kept records of room availability and guests' accounts.
  • Posted charges, such those for rooms, food, liquor, or telephone calls and other incidental charges.
  • Computed bills, collected payments, and made change for guests.
  • Recorded guest comments and complaints
  • Reviewed accounts and charges with guests during the check out process.
  • Handled cash and other monetary receipts from guests
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, made recommendations regarding shopping, dining, or entertainment.
  • Handled guests' valuables in hotel safes or safe-deposit boxes.
  • Marketed the hotel's other products and services
Call Center Workforce Analyst 02/2006 to 12/2008
Teleperformance Manila, Philippines
  • Developed, monitored and analyzed call volume projection functions, forecasted call quantity and staffing needs in a timely and accurate manner, while ensuring adherence to departmental policies and procedures
  • Performed basic modifications in the scheduling system of daily and weekly projected trends and volume.
  • Coordinated all scheduling functions, updates and reviews call volume factors and responds to changes in projected call volumes (e.g., absenteeism, attrition, lunch factor, etc.) in a timely and accurate manner to ensure proper staffing levels are maintained, escalating discrepancies to management.
  • Reviewed and administered temporary and mandatory schedule change requests, approves or denies requests based on current and upcoming operations needs.
  • Conducted analysis and recommended solutions to real time performance issues.
  •  Measured forecasting accuracy and worked to reduce variations in order to ensure performance goals are met.
  • Prepared hourly/daily/weekly/monthly and Ad-hoc reports and distributed to Management.
  • Developed strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.
Customer Service Representative 05/2004 to 02/2006
Teleperformance Manila, Philippines

  • Resolved customer service request of customers of a US telecom company.
  •  Educated customers about the company's products and services, enhancing their wireless experience.
  • Responsible for improving customer experience through programs and services provided to the customer.
  • Worked extensively with customers to resolve billing problems, account activation, and technical issues in an effort to retain customers service and relationship with the company.
  • Promoted and sold the company's products and services.
  • Processed payments and refunds. Placed and canceled orders of product and services over the phone.
  • Canceled or upgraded accounts.
Education
Bachelor of Arts: Mass Communication, Graduated Mar 2006 La Consolacion College Manila - Manila, Philippines Dean's List Awardee
Bachelor of Science: International Hospitality Management 2007-2010 Enderun College - Manila, Philippines Dean's List Awardee
Bachelor of Science: Biology 2012-2014 Salisbury University - Salisbury, MD Dean's List Awardee
English, Filipino: Languages -
Allison Heckler (443-235-6185), Laura Johnson (443-521-3657), Cysil Pernito (443-477-0058): References -
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Resume Details

This is a real resume for a Nanny in Salisbury, Maryland with experience working for such companies as Mr And Mrs Pyarilal, Hyatt Regency Chesapeake Bay, Traders Hotel. This is one of the hundreds of Nanny resumes available on our site for free. Use these resumes as templates to get help creating the best Nanny resume.

Previous Companies:

  • Mr and Mrs Pyarilal
  • Hyatt Regency Chesapeake Bay
  • Traders Hotel

Previous Job Positions:

  • Nanny
  • Banquet Server
  • Front Desk Officer
  • Club Floor Receptionist
  • Call Center Workforce Analyst

Schools:

  • La Consolacion College Manila
  • Enderun College
  • Salisbury University
  • Languages
  • References

Level of Education:

  • Bachelor of Arts
  • Bachelor of Science
  • English, Filipino
  • Allison Heckler (443-235-6185), Laura Johnson (443-521-3657), Cysil Pernito (443-477-0058)

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