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Downtown and Butler Gast YMCA - Multi Branch Health and Wellness Director Resume Example

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Isaiah Edwards
XXXX XXXXXXXX XXXXX , Omaha , NE 68152 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Summary
Friendly and enthusiastic Director with a total of 18 years experience in management, customer service, sole proprietorship, merchandising, teaching, training, motivating and inspiring others to be the best. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. 
Skills
  • Administration and Management
  • Personnel and Human Resources
  • Active Listening
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Judgment and Decision Making
  • Sales and Marketing
  • Service Orientation
  • Operations Analysis
  • Multi task
  • Merchandising
  • Trainer
  • Instructing
  • Communications and Media
  • Operation and Control
  • Programming
Experience
Multi Branch Health and Wellness Director 03/2015 to Present
Downtown and Butler-Gast YMCA Omaha, Ne
  • Oversee all Personal Training, Small Group Training, Corporate Wellness, and Medically Based Wellness programs for two Branches. 
  • Responsible all the on boarding of new trainers,generate revenue, provide wellness services for 6 corporate facilities, recruitment for medically based programs. 
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Health and Wellness Director 09/2013 to 03/2015
Downtown YMCA Omaha , Ne
  • Consistent program management and driving Personal Training revenue to 57% growth from 2013.
  • Corporate Wellness has grown 65% in revenue from 2012 to 2014.
  • Provide 22 fitness classes to 6 corporate facilities. 
  • Work closely with membership to insure our departments fascinate all members at our facility.
  • Oversee the development and operations of the Group Exercise Team.
  • Audition and evaluate instructors continuously to provide top notch, fresh and motivating classes to fit all levels.
  • Implemented a monthly newsletter "Happenings with DT Group Exercise" for the Group Exercise team.
  • Apart of the planning and implementing committee for the 1st Annual Health and Wellness Expo.
  • The Expo provided over 100 instructors and trainers though out our Association and surrounding area with continuing education.
  • Coordinate our LIVESTRONG program 2 times a year to impact members who our trying to regain strength from cancer.
Membership Experience Director 05/2012 to 09/2013
Downtown YMCA Omaha, Ne
  • Develop and manage Membership staff of 1 full time and 7 part time along with 4 trainers and 35 group exercise instructors.
  • Drive membership units by consistent coaching and role playing with membership staff.
  • Top notch customer service for all new and existing members Established new procedures for the flow of the welcome center desk.
  • Branch Champion for our new software Daxko.
  • Coached other directors and staff on the workings of the system.
  • Responsible for all development, organization, and implementation of all Health and wellness Programs.
  • Including personal/small group training, group exercise, corporate wellness, and medically based wellness programs.
  • Office manager duties with collections/ draft recovery of memberships.
  • Administered a new deposit system for membership staff.
Office Manager, Pilates Instructor 02/2008 to 05/2012
Premier Therapy Associates
  • Oversee billing, insurance, payroll, human resources of two busy Physical Therapy clinics.
  • Scheduling, charting, assisting Therapist with modalities (ultrasound, electrical stimulation) and exercises for patients.
  • Implemented Pilates at Premier where I teach Mat Pilates with variations of levels and listening to the participants needs.
  • I built the program from the inception to over 45 participants.
Daycare Owner 01/2000 to 01/2007
Hugs R Us Omaha , Ne
  • Provide a caring, loving environment for ages 6weeks- school age in my home.
  • My goal was to instill good values and relationships with the children and make them feel like my home is their home away from home.
  • Operated the business under a two way parent/provider communication.
  • Provided educational programs for the children.
Store Manager 01/1996 to 01/1999
Ann Taylor
  • Ensure client satisfaction by providing personal shopping for our clients.
  • Oversaw all facets of the store, from merchandise presentation, shrink, profit and loss, human resources, and monthly/yearly sales goals.
  • Our store was consistently meeting sales goals which gave us the honor of being in the top 5 of the stores in our district.
  • Maintained and developed a staff of 2 assistant managers and 12 associates.
Co-Manager 07/1993 to 01/1996
Limited Too Omaha, Ne
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
Education
Bachelor of Science: Fashion Merchandise May 1993 Iowa State University - Ames, Ia
High School Diploma: College Prep May 1989 Abraham Lincoln High School - Council Bluffs , Ia
Community Service

PTA President at Springville Elementary 3 years
PTA Secretary at Springville Elementary 1 year
Team in Training Mentor and Athlete
Member of Downtown Omaha Inc.

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Resume Details

This is a real resume for a Multi Branch Health and Wellness Director in Omaha, Nebraska with experience working for such companies as Downtown And Butler Gast Ymca, Downtown Ymca, Premier Therapy Associates. This is one of the hundreds of Multi Branch Health and Wellness Director resumes available on our site for free. Use these resumes as templates to get help creating the best Multi Branch Health and Wellness Director resume.

Previous Companies:

  • Downtown and Butler Gast YMCA
  • Downtown YMCA
  • Premier Therapy Associates

Previous Job Positions:

  • Multi Branch Health and Wellness Director
  • Health and Wellness Director
  • Membership Experience Director
  • Office Manager
  • Pilates Instructor

Schools:

  • Iowa State University
  • Abraham Lincoln High School

Level of Education:

  • Bachelor of Science
  • High School Diploma

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