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Bank Of America - Mortgage Processing Resume Example

Audrey Patterson
X XXXXXX XXXX XX XXX X, Cockeysville, MD 21030
Professional Summary

Friendly and enthusiastic with 17 years of specialization in customer contact , problem solving and critical decision making . Able to learn new tasks quickly and proficient in growing key customer relationships. represent the company with friendly, professional demeanor at all times.

  • Active Listening
  • Customer and Personal Service
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Computers and Electronics
  • Sales and Marketing
Mortgage Processing Jan 2012Aug 2013 Bank of America Hunt Valley, MD
    Processing Mortgage Applications from Start to Finish for refinances , collecting and reviewing all information needed for loan completion.
  • Verify and examine information and accuracy of loan application and closing documents.
  • Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
  • Submit loan applications with recommendation for underwriting approval.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Senior Credit Analyst Sep 2001Jan 2012 Bank of America / MBNA Hunt Valley, MD
  • Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
  • Prepare reports that include the degree of risk involved in extending credit or lending money.
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
  • Generate financial ratios, using computer programs, to evaluate customers' financial status.
  • Review individual or commercial customer files to identify and select delinquent accounts for collection.
  • Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
  • Offer product's to good credit risk cardholders considering closing their accounts.
Disputes / Account Manager Apr 2000Sep 2001 MBNA Hunt Valley, MD
  • Confer with customers by telephone to provide information about their credit cards, such as balances, charges , products or services,  cancel accounts, or obtain details of complaints.
  • Contact customers to respond to inquiries or to notify them of claim investigation results.
  • Resolve customers' service or billing complaints by performing activities such as removing fees , offering new products and credit cards
Store Manager Sep 1995Apr 2000 Factory Card Outlet Towson, Md
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
Coppin State University Baltimore, MD
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Resume Details

This is a real resume for a Mortgage Processing in Cockeysville, Maryland with experience working for such companies as Bank Of America, Mbna, Factory Card Outlet. This is one of the hundreds of Mortgage Processing resumes available on our site for free. Use these resumes as templates to get help creating the best Mortgage Processing resume.

Previous Companies:

  • Bank of America
  • MBNA
  • Factory Card Outlet

Previous Job Positions:

  • Mortgage Processing
  • Senior Credit Analyst
  • Disputes
  • Account Manager
  • Store Manager


  • Coppin State University

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