PHH Mortgage - Mortgage Operations Supervisor Resume Example

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Hunter Mitchell
Professional Summary

Goal-oriented Mortgage Processing Operations Supervisor dedicated to operational excellence and meeting aggressive business goals. Motivated and resilient with specialized knowledge of mortgage origination, loan processing and underwriting across several private label financial institutions and clients.  

  • Proven Strategic Partner with Private Label Clients
  • Management of Personnel Resources
  • Delivering high service levels with High Net Worth Clients
  • Experience in processing, sales and underwriting
  • People Leader focused on creating a high performing team
  • 5 years of Operations and Pipeline Management
  • 12 years of mortgage industry experience in processing, underwriting and sales
Licensing and Certifications
Continuous Improvement Essentials: Customer, Processes, Metrics, Variation, Waste, Projects Sep 2014 Yellow Belt Certification - Mount Laurel, NJ
NMLS # 10319 and Washington Mortgage Loan Originator Nationwide Mortgage Licensing System and Registry -
Professional Experience
Mortgage Operations Supervisor 01/2011 to Present
PHH Mortgage Mount Laurel, NJ
  • Ensuring my financial institution partners receive excellent client service from the team players I lead as well as the third parties we engage.
  • Plan, establish and execute work flow and process for 12-18 team players that focuses on business goals and established management objectives.
  • Monitoring changes in the mortgage process with underwriting, quality and national specific changes while providing training and maintaining high service standards. 
  • Create and conduct employee development programs in areas of mortgage processing in line with our companies overall objectives to reduce cycle time and increase quality.
  • Recommend and implement changes in process and operations when action is needed to eliminate waste and increase productivity. 
  • Coach, develop and monitor team players in a methodical way to enhance performance and provide documented feedback to produce a high performing team.
Senior Loan Processor and Senior Mortgage Consultant 06/2003 to 12/2010
PHH Home Loans Mount Laurel , NJ
  • Transition home buyers through the mortgage application and approval process from pre-qualification and locking interest rates to the closing and funding of the loan.
  • Effectively communicate all aspects of the loan process to all parties involved in every transaction which included clients, loan officers, real estate agents, title agents, appraiser and financial advisors.
  • Followed underwriting and quality guidelines to ensure that income, asset, credit and property conditions met the guidelines for the financial institution or private label client. 
  • Understanding program guidelines and benefits versus risk to the client to ensure proper placement in the lending tool that would work for them specifically.
  • Achieved senior status for knowledge of programs, anticipating client needs and repeatedly exceeding goals for loans closed, customer service and work performance. 
  • Consistently performing against the corporate goals and management objectives placed before me. 
Program Director 01/1998 to 04/2003
Bancroft NueroHealth Haddonfield, NJ
  • Managed, scheduled and coordinated staffing for over 40 employees for the care of 18 residential individuals with neurological impairments in a residential facility.
  • Provided senior case management for 8 individuals with severe cognitive and behavioral impairments which included creating and implementing all behavior plans with the use of functional analysis.
  • Presented new behavioral plans and the data collected based on the individual's performance to weekly and monthly interdisciplinary committees who consisted of doctors, social workers, parents and advocates for the individual.
  • conducted weekly intake meetings with new families to determine admission qualifications. 

President's Club PHH Mortgage 2004, 2005, 2006

The Margaret Bancroft Outstanding Achievement Award-  1998 and 2000

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About this resume

Mortgage Operations Supervisor FROM Collingswood , New Jersey RESUME

This is a resume for a Mortgage Operations Supervisor in Collingswood, New Jersey with experience working for such companies as PHH Mortgage and PHH Home Loans. The grade for this resume is 0 and is one of hundreds of Mortgage Operations Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Mortgage Operations Supervisor resume.

School Attended
Yellow Belt Certification