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Citibank - Mortgage Loan Processor Credit Specialist Iii Resume Example

Lillian Price

Accomplished and energetic Loan Processor, with expertise knowledge
 in the collection industry as a Client Service Manager/Trainer. Seeking a position that can utilize my exceptional skills and unique abilities to add value to a professional reliable company. 

Mortgage Loan Processor Credit Specialist III, 08/2012 to 01/2015
CitiBank, N.A. O'Fallon, MO
  • Customer Service
  • Customer Intake and Data Entry 
  • File System Management
  • Administrative Support 
Collection Manager/Client Service Manager, 01/2007 to 04/2012
Vision Financial Corp St. Louis, MO
Duties and Responsibilities/Client Service Manager
  • Managed the Client Services team (created staff schedules, managed workflow, handled staffing and employee issues, enforced departmental policy and procedures, for best practices.  
  • Persuasive, Professional Communication Skills to obtain new products and effectively train the current staff on accuracy and how to exceed client expectations.
  • Supervised customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
Duties and Responsibilities/Collections Trainer 
  • Confer-ed with management, supervisors to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. 
  • Effectively conducted training sessions within a given time frame covering specified areas such as new hire orientation, on-the-job training, refresher training, etc. in accordance with Company training program.     
  • Monitor collection methods used by employees and make on the spot corrections. Assist employees with problems concerning "how to" perform specific tasks related to their Collections position.    

High School Diploma: English, Jun 1997 Madison High School - Madison, OH
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Resume Details

This is a real resume for a Mortgage Loan Processor Credit Specialist III in CANA, Virginia with experience working for such companies as Citibank, Na, Vision Financial Corp. This is one of the hundreds of Mortgage Loan Processor Credit Specialist III resumes available on our site for free. Use these resumes as templates to get help creating the best Mortgage Loan Processor Credit Specialist III resume.

Previous Companies:

  • CitiBank
  • NA
  • Vision Financial Corp

Previous Job Positions:

  • Mortgage Loan Processor Credit Specialist III
  • Collection Manager
  • Client Service Manager


  • Madison High School

Level of Education:

  • High School Diploma

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