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Jp Morgan Chase Bank - Mortgage Business Control Resume Example

Ethan Davis
XXXXX XXXXXXXXX XXXX, Jacksonville, FL 32258
Professional Summary

Accomplished and energetic manager with a solid history of achievement in the mortgage services industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include collections, loss mitigation and business analysis.

  • Critical Thinking-Analysis of audit findings
  • Writing--Written response to audit findings and communication of such findings to lines of business
  • Judgment and Decision Making-Analysis of collection processes resulting in structural enhancements
  • Complex Problem Solving-Developing an automated collection system to meet business needs
  • Quality Control Analysis-Monitoring staff calls with customers
  • Operations Analysis-creating an automated collection system to replace a manual process to increase efficiency and effectiveness
Mortgage Business Control/ Audit and Control Mar 2013Present JP Morgan Chase Bank Jacksonville, FL
  • Review and respond to internal and external audit findings
  • Facilitate communication with lines of business
  • Communication with Exam Management
  • Review and respond to investor requests
HL Customer Assistance Specialist Supervisor Aug 2009Mar 2013 JP Morgan Chase Bank Jacksonville, FL
  • Led team of 10-12 Customer Assistant Specialists
  • Provided training and performance feedback which resulted in top performing Customer Assistant Specialist team
  • Monitored Daily Production of Service Level Agreements increasing quality of customer service
  • Collection Supervisor Jan 2003Aug 2009 JP Morgan Chase Bank Jacksonville, FL
  • Led team of 10-15 collection specialists in Prime, sub-prime and Home Equity Portfolios
  • Provide training and performance feedback to collectors, creating a top performing collections group
  • Monitor daily production of Specialists and analyze for opportunities to increase effectiveness
  • Collections Manager May 1990Aug 2002 Bank of America Jacksonville, FL
  • Led team of 5 Supervisors
  • Created and administered the collections department Daily Production Reports
  • Provide training and performance feedback to Supervisors to enable them to have top performing teams within the department
  • Monitored and analyzed daily delinquency to meet monthly delinquency goals resulting in decreasing delinquency to meet or exceed company standards
  • Forecast and communicate future delinquency results to management
  • Education
    Bachelor of Arts : History Southern Illinois University Carbondale, IL
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    Resume Details

    This is a real resume for a Mortgage Business Control in Jacksonville, Florida with experience working for such companies as Jp Morgan Chase Bank, Bank Of America. This is one of the hundreds of Mortgage Business Control resumes available on our site for free. Use these resumes as templates to get help creating the best Mortgage Business Control resume.

    Previous Companies:

    • JP Morgan Chase Bank
    • Bank of America

    Previous Job Positions:

    • Mortgage Business Control
    • Audit and Control
    • HL Customer Assistance Specialist Supervisor
    • Collection Supervisor
    • Collections Manager


    • Southern Illinois University

    Level of Education:

    • Bachelor of Arts

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