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AT&T - Mngr Network OPS Center Resume Example

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Nathan Gonzalez
XX XXXXXXXXX XX, Covington, GA 30016
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXX
Professional Summary

Goal-oriented Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dedicated and results driven with specialized knowledge in network maintenance and people skills..

Skills
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Administration and Management
  • Operation Monitoring
  • Production and Processing
  • Complex Problem Solving
  • Reading Comprehension
  • Judgment and Decision Making
  • Time Management
  • Troubleshooting
  • Operation and Control
  • Social Perceptiveness
  • Coordination
  • Equipment Maintenance
  • Instructing
  • Personnel and Human Resources
  • Persuasion
  • Repairing
  • Negotiation
  • Systems Analysis
  • Clerical
  • Telecommunications
  • Operations Analysis
  • Service Orientation
Experience
Mngr Network OPS Center Nov 2013Present AT&T Conyers, Ga Manager in Network maintenance center for T3 Legacy and Mobility networks. Supervisor of 16 direct reports, Responsible for everyday operations . Duties include time sheet approvals, reauthorizations, validation audits, employee management and development, facilitate phone lines changes or moves, manage and delegate escalations, monitor our worklist and delegate persons to focus on ticket closures on a given day, ACD call monitoring, facilitating recognition events and reviewing appraisals. Demanding of excellent time management skills. 
Senior Technical Mngr Nov 2003Nov 2013 AT&T Conyers, GA Responsible for T3 network maintenance and repair in a 24 operation environment. Surveillance US states for alarms and work to resolution and repair. Interfacing with on site field technicians and local access companies.
Communications Technician May 2000Nov 2003 AT&T Conyers, GA Union represented technician. Responsible for T3 network maintenance and repair in a 24 operation environment. Surveillance US states for alarms and work to resolution and repair. Interfacing with on site field technicians and local access companies.
Business Sales and Billing Jul 1992May 2000 AT&T Tucker, GA Call center for Business sales and billing, responsible for receiving incoming calls responding to billing questions and sales upgrades.
Consumer Sales and Billing Jul 1990Jul 1992 AT&T Dunwoody, GA Call center for Consumer sales and billing, responsible for receiving incoming calls responding to billing questions and sales upgrades.
Education
High School Diploma Jun 1981 Collinwood High Cleveland, OH
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Resume Details

This is a real resume for a Mngr Network OPS Center in Covington, Georgia with experience working for such companies as At&t. This is one of the hundreds of Mngr Network OPS Center resumes available on our site for free. Use these resumes as templates to get help creating the best Mngr Network OPS Center resume.

Previous Companies:

  • AT&T

Previous Job Positions:

  • Mngr Network OPS Center
  • Senior Technical Mngr
  • Communications Technician
  • Business Sales and Billing
  • Consumer Sales and Billing

Schools:

  • Collinwood High

Level of Education:

  • High School Diploma

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