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First Data - Merchant Services Resume Example

Chloe Torres
XXXX XX XX XXXXX, Tamarac, FL 33321
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service with over 30 years of specialization in  Travel and Communication Industry.  Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • English Language
  • Spanish Language
  • Clerical
  • Speaking
  • Time Management
  • Active Learning
  • Communications and Media
Experience
Merchant Services Sep 2014Mar 2015 First Data Coral Springs, Fl
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Equipment Operations Aug 2012Mar 2014 Comcast Cable Davie , FL Completed call center tickets regarding equipment issues on existing and  closed accounts. Called customers to resolve issues and  problems with accounts. Assisted customers with collections and  billing.
Retention Jun 2008Jul 2012 Comcast Cable Miramar, FL Retain existing customers with either promotions or discounts adding value to customer's package and able to diffuse difficult customers and resolve customer's issues.
Sales Overflow Dec 2007May 2008 Comcast Cable Miramar, FL
  • Schedule and confirm appointments for clients, new customers, or supervisors.
  • Met sales  goal on a  monthly basis
  • Upgrade existing customers
Customer Care Representative Aug 2003Dec 2007 Comcast Cable Miramar, FL
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Receive and respond to customer complaints.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone.
  • Recommend merchandise or services that will meet customers' needs.
  • changing promotions or downgrading services while trying to retain the customer's services
  • Offered free trial membership of  premium channels
Vacation Specialist Dec 2001Sep 2002 Lowest Fare.COM Fort Lauderdale, Fl Assisted customers with airline tickets.hotels and car reservations and  provided customers with the  lowest prices on airline tickets and  tour  packages.
Education
High School Diploma: General Studies Jun 1975 Abraham and Clark High School Roselle, NJ
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Resume Details

This is a real resume for a Merchant Services in Tamarac, Florida with experience working for such companies as First Data, Comcast Cable, Lowest Farecom. This is one of the hundreds of Merchant Services resumes available on our site for free. Use these resumes as templates to get help creating the best Merchant Services resume.

Previous Companies:

  • First Data
  • Comcast Cable
  • Lowest FareCOM

Previous Job Positions:

  • Merchant Services
  • Equipment Operations
  • Retention
  • Sales Overflow
  • Customer Care Representative

Schools:

  • Abraham and Clark High School

Level of Education:

  • High School Diploma

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