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Petsmart - Merchandising And Inventory Leader Resume Example

Ethan Davis
Professional Summary

Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. With specialized knowledge in care of several different animal and fish species.

  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Learning
  • Sales and Marketing
  • Critical Thinking
Merchandising and Inventory Leader Dec 2015Present PetSmart Norman, Ok
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Assign employees to specific duties.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Lead a team in day to day tasks of store presentation.
  • Organized stock efficiently.
  • Led a team in pricing of the entire store.
  • Led a team in day to day restocking of the store.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Customer Engagement Leader May 2015Dec 2015 PetSmart Norman, Ok
  • Was in charge of the PetCare department in store.
  • Led a team of associates in the care of all animals kept in store for sale or adoption.
  • Feed and water animals according to schedules and feeding instructions.
  • Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species.
  • Examine and observe animals to detect signs of illness, disease, or injury.
  • Led a team of associates in making sure animal standards and commitments were being followed according to plan and policy.
  • Adjust controls to regulate specified temperature and humidity of animal quarters, nurseries, or exhibit areas.
  • Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.
  • Find homes for stray or unwanted animals.
  • Sell pet food and supplies.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Pet Care Associate Aug 2013May 2015 PetSmart Norman, OK
  • Assisted customers with animal related questions.
  • Took care of all animals in store. Small animals such as hamsters, gerbils, guinea pigs, rats, and mice. Birds such as parakeets, finches, canaries, conures, and doves. Reptiles such as ball pythons, corn snakes, milk snakes, bearded dragons, chinese water dragons, leopard geckos, and eyelash crested geckos.
  • Took care of various species of fish in store such as goldfish, many types of cichlids, and many types of tropical fish.
  • Followed policy in making sure habitats were kept clean and up to standards.
  • Helped with stocking and maintaining a clean image within the store.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Enforce safety, health, and security rules.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Security Forces Oct 2011May 2013 United States Air Force Albuquerque, NM
  • Part of a team which guarded a large stockpile of nuclear weapons.
  • A member of a team which ensured the safety of the flightline on base.
  • Was certified to carry several types of weapons systems.
  • Was certified to drive government vehicles, and Humvees.
  • Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.
  • Assisted with team patrol movements, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties.
Hostess Jun 2011Oct 2011 Mama Roja's Oklahoma City, OK
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Inform patrons of establishment specialties and features.
  • Receive and record patrons' dining reservations.
Closing Manager May 2009Jun 2011 Sonic Norman, Ok
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints regarding food service.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  • Perform food preparation and serving duties.
Associate of Arts : General Studies May 2015 Rose State College Midwest City, OK
Psychology University of Central Oklahoma Edmond, OK I am currently enrolled and attending classes for this degree. My projected graduation is December of 2017.
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Resume Details

This is a real resume for a Merchandising and Inventory Leader in Norman, Oklahoma with experience working for such companies as Petsmart, United States Air Force, Mama Rojas. This is one of the hundreds of Merchandising and Inventory Leader resumes available on our site for free. Use these resumes as templates to get help creating the best Merchandising and Inventory Leader resume.

Previous Companies:

  • PetSmart
  • United States Air Force
  • Mama Rojas

Previous Job Positions:

  • Merchandising and Inventory Leader
  • Customer Engagement Leader
  • Pet Care Associate
  • Security Forces
  • Hostess


  • Rose State College
  • University of Central Oklahoma

Level of Education:

  • Associate of Arts

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