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Urban Outfitters - Mens Department Team Lead Resume Example

Amelia Cooper
Professional Summary

Seasoned Customer Service employee with more than 5 years of experience in fast-paced Retail environments. Excellent money handling and organizational skills. Track record of achieving exceptional results in working effectively with team members and diffusing difficult situations.

  • Energetic work attitude
  • Store maintenance ability
  • Large cash/check deposits expert
  • Opening/closing procedures
  • Cash handling accuracy
  • Organized
  • Strong communication skills
  • Excellent multi-tasker
Men's Department Team Lead May 2013Present Urban Outfitters Seattle, WA
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Delegated weekly directives to the Men's Department
  • Assisted other managers and team leaders in carrying out daily tasks and needs
  • Maintained visually appealing and effective displays for the entire store
  • Educated customers on product and service offerings
  • Offered exceptional customer service to differentiate and promote the company brand
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Offered direction and gave constructive feedback to motivate team members
Sales Associate Jul 2012May 2013 Urban Outfitters McLean, VA
  • Placed special orders and called other stores to find desired items
  • Operated a cash register to process cash, check and credit card transactions
  • Explained information about the quality, value and style of products to influence customer buying decisions
  • Replenished floor stock and processed shipments to ensure product availability for customers
Receptionist Jul 2011May 2012 Bubbles Hair Salon Sterling, VA
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Processed merchandise returns and exchanges
  • Booked appointments for clients daily via phone and email
  • Handled large deposits nightly
  • Replenished merchandise shelves with items from the stockroom
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Responsible for fulfilling supply orders for the salon weekly
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer serviceAssisted customers with store and product complaints
Brand Representative Aug 2009Jan 2011 Pacific Sunwear Sterling, Va
  • Described merchandise and explain operation of merchandise to customers
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Recommended merchandise based on customer needs
  • Computed sales prices, total purchases and processed payments
High School Diploma : Developmental Psychology Jun 2010 Langley High School McLean, Va
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Resume Details

This is a real resume for a Mens Department Team Lead in Seattle, Washington with experience working for such companies as Urban Outfitters, Bubbles Hair Salon, Pacific Sunwear. This is one of the hundreds of Mens Department Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Mens Department Team Lead resume.

Previous Companies:

  • Urban Outfitters
  • Bubbles Hair Salon
  • Pacific Sunwear

Previous Job Positions:

  • Mens Department Team Lead
  • Sales Associate
  • Receptionist
  • Brand Representative


  • Langley High School

Level of Education:

  • High School Diploma

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