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Belk - Mens Department Sales Manager Resume Example

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Claire Diaz
XXX XXXX XXX XXXX, Russellville, AR 72801
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Men's Clothing Department Manager. Core competencies include organizational skills, customer service experience, and strong leadership abilities as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service Oriented
  • Clerical Accuracy
  • Professionalism displayed in all work situations
  • Great organizational skills
  • Time Management and completion of tasks on-time
  • Strong interpersonal Communication skills
  • Active Learning - great with on-the-job training
  • Administration and Management as Department and/or Team Lead
  • Strong Written and Oral Communication abilities
Experience
Men's Department Sales Manager Aug 2014Apr 2015 Belk Russelllville, AR
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Design and Decoration Coordinator Oct 2013Jan 2015 Crown Shopping Center Little Rock, AR
  • This is a seasonal/as needed position as determined by the Crown Shop owners John and Mary Ramsey
  • Examine objects to be included in exhibits in order to plan where and how to display them.
  • Direct and coordinate decoration activities in order to ensure that sets or exhibits meet design, budget, and schedule requirements.
  • Provide grounds keeping services, such as landscaping and snow removal.
  • Perform general cleaning of buildings or properties.
  • Hang Christmas lights and holiday sets to attract customers.
Customer Service Representative Feb 2014Mar 2014 The Heritage Company Russellville, AR
  • Organize or work with detailed office records, using computers to enter, access, search or retrieve data.
  • Create or update donor databases.
  • Recruit sponsors, participants, or volunteers for fundraising events.
  • Utilized tele-fundraising scripts to reach goals on behalf of organizations such as Special Olympics, MADD, and Multiple Sclerosis Association.
  • Explain the tax advantages of contributions to potential donors.
  • Identify and build relationships with potential donors.
  • Contact businesses or private individuals by telephone in order to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter donations into computers.
Licensed Massage Therapist Jan 2009Oct 2013 Ava Bella Day Spa Little Rock, AR
  • Treat clients in professional settings or travel to clients' offices and homes.
  • Assess clients' soft tissue condition, joint quality and function, muscle strength, and range of motion.
  • Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful.
  • Develop and propose client treatment plans that specify which types of massage are to be used.
  • Provide clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises.
  • Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.
  • Apply finger and hand pressure to specific points of the body.
  • Maintain treatment records.
  • Refer clients to other types of therapists when necessary.
Massage Therapist/Office Manager Oct 2007Jul 2013 Advanced Health Spa Little Rock, AR
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review schedules to ensure accuracy and efficiency.
  • Acquire, distribute and store supplies.
  • Interview clients and take their calls to provide customer service and obtain information on claims.
  • Process, prepare, and submit forms, such as submitting insurance coverage claims to insurance carriers.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering the Spa, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Treat clients in professional setting.
  • Use complementary aids, such as infrared lamps, wet compresses, ice, and whirlpool baths to promote clients' relaxation, and well-being.
  • Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful.
  • Provide clients with guidance and information about techniques for postural improvement and stretching, strengthening, relaxation, and rehabilitative exercises.
  • Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance.
  • Apply finger and hand pressure to specific points of the body.
  • Maintain treatment records.
Brand Representative - Model Aug 2006Sep 2007 Abercrombie & Fitch Little Rock, AR
  • Display clothing and merchandise in advertisements, and/or fashion shows.
  • Dress in sample or completed garments, and select accessories.
  • Stand, turn, and walk to demonstrate features of garments for observers at fashion shows, private showings, and retail establishments.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
Receptionist Aug 2006Jul 2007 Salon Nouveau Little Rock, AR
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars for 16 Stylists.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members' whereabouts and availability.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Providing beverages to clients while they are waiting in the reception area.
  • Maintain laundry for Salon/Stylists
Education
Diploma/License : Massage Therapy Sep 2008 American University of Healing Arts Little Rock, AR Completed required coursework in Massage Therapy to include internship hours. Passed State Board Exams in September 2008.
International Business/Computer Science Pulaski Technical College North Little Rock, AR Completing general requirements prior to beginning degree required core curriculum. Attended Pulaski Tech from 2010 to 2012
Marketing Arkansas State University Jonesboro, AR August 2005-August 2006 worked on general education requirements.
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Resume Details

This is a real resume for a Mens Department Sales Manager in Russellville, Arkansas with experience working for such companies as Belk, Crown Shopping Center, The Heritage Company. This is one of the hundreds of Mens Department Sales Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Mens Department Sales Manager resume.

Previous Companies:

  • Belk
  • Crown Shopping Center
  • The Heritage Company

Previous Job Positions:

  • Mens Department Sales Manager
  • Design and Decoration Coordinator
  • Customer Service Representative
  • Licensed Massage Therapist
  • Massage Therapist

Schools:

  • American University of Healing Arts
  • Pulaski Technical College
  • Arkansas State University

Level of Education:

  • Diploma/License

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