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Sams Club - Membership Services Supervisor Resume Example

Sebastian Green
XXXXX XX XXX, Burleson, TX 76028
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

High-powered
Customer Service Manager who effectively motivates associates through continual
guidance, direction, development and coaching.
 
Customer Service
Manager with a track record of managing a wide variety of customer service
issues quickly and efficiently.
 
Results-oriented
Manager with diverse background in management and customer service. Dedicated
to providing excellent customer service and making operational and procedural
improvements.
Skills
  • Customer and Personal Service
  • Sales and Marketing
  • Service Orientation
  • Education and Training
  • Complex Problem Solving
  • Instructing
  • Active Listening
  • Coordination
Experience
Membership Services Supervisor May 2014Present Sam's Club Mansfield, TX
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Establish credit policies and operating procedures.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Resolve customer complaints regarding sales and service.
Store Manager Jul 2012Oct 2012 Styles for Less Cedar Hill, TX
  • Recommended merchandise based on customer needs.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Administered all point of sale opening and closing procedures.
  • New store openings
  • Interviewed, hired and trained new quality customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Service/Training Manager Nov 2011Jul 2012 Old Navy Fort Worth, TX
  • Recruited, managed and mentored an average of 30 new customer service representatives per year.
  • Offered specific training programs to help employees maintain and improve job skills.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • New store openings 
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Train instructors and supervisors in techniques and skills for training and dealing with employees.
Store Manager Aug 2007Oct 2011 Rue 21 Burleson, TX
  • Recommended merchandise based on customer needs.
  • Guided customers in choosing items that reflected personal style and shape.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Administered all point of sale opening and closing procedures.
  • New store openings
  • Interviewed, hired and trained new quality customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Training/Operations Supervisor Feb 2005Sep 2007 Borders Bookstore Burleson, TX
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures.
  • Conduct employee training sessions on subjects such as  employee orientation, quality improvement, or computer use.
  • Implement schedule and policy changes.
  • Serve as contact persons for all workers within assigned departments.
Guest Service Team Lead Sep 2004Feb 2005 Target Burleson, TX
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Establish credit policies and operating procedures.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • New store openings
Education
Certification : Police Academy Aug 2003 South Plains College Levelland, TX
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Resume Details

This is a real resume for a Membership Services Supervisor in Burleson, Texas with experience working for such companies as Sams Club, Styles For Less, Old Navy. This is one of the hundreds of Membership Services Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Membership Services Supervisor resume.

Previous Companies:

  • Sams Club
  • Styles for Less
  • Old Navy

Previous Job Positions:

  • Membership Services Supervisor
  • Store Manager
  • Service
  • Training Manager
  • Training

Schools:

  • South Plains College

Level of Education:

  • Certification

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