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The Clymb - MEMBER SUPPORT MANAGER Resume Example

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Andrew King
XXXX X XXXX XXXXX XX, Portland, OR 97217
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Ph: XXX XXX XXXX
Professional Summary
Accomplished support manager with a thorough understanding of customer experience.Passionate leader with experience managing high-volume support teams. Key strengths include: project management, problem solving and communication.
Skills
  • Leadership and team management
  • Critical Thinking
  • Microsoft Excel
  • Zendesk 
  • Pivotal Tracker
  • MySQL 
Experience
MEMBER SUPPORT MANAGER Jan 2014Present The Clymb Portland, OR
Lead Member Support team, ensuring the site experience effectively engaged customers and optimized retention
Built strong internal relationships to ensure smooth communication flow between departments
Worked with key stakeholders to communicate new features and or bug fixes
Project Manager for multiple ongoing projects, ensuring accurate timeline and prioritization of tickets
Created Excel models to analyze performance data, presenting metrics to leadership team
Developed social media support strategy to ensuring brand voice was represented effectively
SENIOR MEMBER SUPPORT SPECIALIST Oct 2012Jan 2014 The Clymb Portland, OR Assisted with leadership and coaching of Member Support Specialists, creating new ways to deliver ongoing training that was relevant, effective and efficient
Created onboarding process and lead training for all new hires
Proactively communicated with customers affected by late or unfulfilled orders
Provided customer service through phone and email support
EVENT COORDINATOR Jun 2010Jun 2011 Galvanic Design Portland, OR Coordinated sponsors, media, competitors and volunteers for the Campus Rail Jam Tour, an urban snowboarding competition
Point of contact for event staff and university representatives ensuring smooth execution of events
Prepared event documents, including athlete registry and event schedule
Emcee for over 15 events speaking to crowds of 300-2,000
Education
Bachelor of Science: Speech Communication, Natural Resource Economics Jun 2010 Oregon State University
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Resume Details

This is a real resume for a MEMBER SUPPORT MANAGER in Portland, Oregon with experience working for such companies as The Clymb, Galvanic Design. This is one of the hundreds of MEMBER SUPPORT MANAGER resumes available on our site for free. Use these resumes as templates to get help creating the best MEMBER SUPPORT MANAGER resume.

Previous Companies:

  • The Clymb
  • Galvanic Design

Previous Job Positions:

  • MEMBER SUPPORT MANAGER
  • SENIOR MEMBER SUPPORT SPECIALIST
  • Event Coordinator

Schools:

  • Oregon State University

Level of Education:

  • Bachelor of Science

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MEMBER SUPPORT MANAG...

Portland, Oregon

Companies Worked For:

The Clymb, Galvanic Design

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