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Logistical Transportation - Member Services Representative Resume Example

Usnqye Maads
Professional Summary

Accomplished, seasoned,  and energetic Customer Service Representative with a solid work history of achievements in Customer/Member Services. Highly motivated Veteran of the Armed Forces and  leader with strong organizational and prioritization abilities. Areas of expertise include Active listening, Time Management and Problem solving skills.

  • Active Listening
  • Team Player
  • Attention to detail
  • Patience
  • Time Management 
  • Complex Problem Solving
  • Computers and Electronics
Member Services Representative Oct 2017Sep 2018 Logistical Transportation Madison, WI
  • Answered 85 to 100 calls per day.

  • Reviewed members accounts for transportation eligibility and availability.
  • Communicated effectively with members to ensure prompt and efficient pick ups and drop offs.
  • Utilized  multiple forms of communication to resolve members issues in accordance  with standard operating procedures (SOP).
  • Engaging in active listening with members to make sure all reasons for the call were documented.
  • Utilized company software, data bases and job tools to get tasks completed in a timely and efficient manner.
Human Resources Coordinator Aug 2016Sep 2017 SCR Medical Transportation Chicago, IL
  • Coordinated and facilitated the new hire orientation process.
  • Assisted HR staff with recruitment, interview, and new employee hiring processes.
  • Researched and responded to employee benefit requests and questions.
  • Provided great customer service to the staff, employees, and public.
  • Assisted with customer service and conflict resolution training.
  • kept accurate and detailed records of employees achievements and success.
Customer Service Rep Jul 2015Apr 2016 Enova, CashNet U.S.A Chicago, IL
    • Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information.
    • Identified, researched, and resolved customer's account issues in a timely and professional  manner.
    • Provide a high level of customer service to our callers to ensure they understand the loan process.
    Licensed Agent/ Customer Service Rep Oct 2014Dec 2015 GoHealth Chicago, IL
    • Consulted with consumer about key features, advantages, and disadvantages of various policies to promote sale of insurance plans.
    • Marketed insurance policies (medical, dental, and life) to businesses and individuals on behalf of insurance companies.
    • Managed over 500 accounts for members in multiple states including: Texas, Pennsylvania, Virginia, Georgia, Alabama, Illinois, and New York.
    • Provide an excellent consumer experience for all callers.
    Member Services Manager / Benefit Call Center Jul 2010Feb 2014 Hewlett Packard Madison, WI
    • Assisted members in the State of Wisconsin with applying for health care, food share, and childcare benefits.
    • Managed state benefit cases for over 1,000 Wisconsin families in Dane, Milwaukee, Green, and Brown county.
    • Reviewed and processed applications for aging and elderly members to  ensure timely execution and approval.
    Certification Apr 2016 New Horizons Computer Learning Center of Chicago, IL Chicago, IL
    • Comp Tia A 700 series.
    • Comp Tia Network .
    • Comp Tia Security SY0-401.
    Associate of Applied Science Dec 2011 ITT Technical Institute Madison, WI
    •  Associate of Applied Science – Computer Networking Systems Dec 2011
    • GPA: 3.0/4.0 scale
    Lower bachelorette in Personnel Development, Customer Service & Disbursement Jul 2005 Armed Forces Technical Training College Meridian, MS
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    Resume Details

    This is a real resume for a Member Services Representative in Chicago, Illinois with experience working for such companies as Logistical Transportation, Scr Medical Transportation, Enova Cashnet Usa. This is one of the hundreds of Member Services Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Member Services Representative resume.

    Previous Companies:

    • Logistical Transportation
    • SCR Medical Transportation
    • Enova CashNet USA

    Previous Job Positions:

    • Member Services Representative
    • Human Resources Coordinator
    • Customer Service Rep


    • New Horizons Computer Learning Center of Chicago, IL
    • ITT Technical Institute
    • Armed Forces Technical Training College

    Level of Education:

    • Certification
    • Associate of Applied Science
    • Lower bachelorette in Personnel Development, Customer Service & Disbursement

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