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United Health Care - Member Services Resume Example

Chloe Torres
XXXX XXXXXXXX XXXX XX , Houston , TX 77083
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Skills

Medical terminology Scheduling

Typing 40 WPM Medical Office Management

Patient Scheduling Call Center Service Operations

MS Word Excel and Access

Experience
Member Services / Health Advisor Jan 2010Present United Health Care Houston , Tx Respond to complex customer calls. 
Resolve customer services inquiries which could include:
Benefits and Eligibility information.
Billing and Payments issues. 
Customer material requests. 
Physician assignments.
Authorization for treatment and Appeals.
Explanation of Benefits (EOB).
Provided excellent Customer service. 
Constantly met Established productivity, schedule, adherence, and quality standards.


Customer Care Representative May 2007Dec 2009 Affiliated Computer services Houston , Tx Handled ability to work within established policies, procedures, and guidelines.
Identify customer needs and refer financial products and services.
Consistently seek to delight customers and deliver exceptional customer service.
Work in teams and in a self-directed environment. Build rapport, listen, clarify and manage conversational flow.
Medical Assistant Dec 2005Mar 2007 Patlas Medical Clinic Houston , Tx Administrative duties, answering phones.
Scheduling appointments, maintaining medical records. Helped implement practice's quality assurance and control program.
Preparing patient's to see the provider.
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Education
Associate of Science : Health and Medical Science Dec 2014 Houston Community College Houston , Tx
Certificate : Medical Assistant Oct 2005 SouthWestern Professional Int Houston , Tx
High School Diploma May 2003 Brazosport High Freeport , Tx
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Resume Details

This is a real resume for a Member Services in Houston, Texas with experience working for such companies as United Health Care, Affiliated Computer Services, Patlas Medical Clinic. This is one of the hundreds of Member Services resumes available on our site for free. Use these resumes as templates to get help creating the best Member Services resume.

Previous Companies:

  • United Health Care
  • Affiliated Computer services
  • Patlas Medical Clinic

Previous Job Positions:

  • Member Services
  • Health Advisor
  • Customer Care Representative
  • Medical Assistant

Schools:

  • Houston Community College
  • SouthWestern Professional Int
  • Brazosport High

Level of Education:

  • Associate of Science
  • Certificate
  • High School Diploma

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