HawaiiUSA Federal Credit Union - Member Service Supervisor Resume Example

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Leah Long
XX XXX XXX, Kahului, HI 96733
Professional Summary

Service-oriented Member Service Supervisor with 9 years background in the Financial Industry. Core competencies include managing performance, providing motivational support  and fostering teamwork as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Cash Handling
  • Detail-oriented
  • Analytical
  • Computer/Technical Literacy
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Leadership and Management
  • Complex Problem Solving
Member Service Supervisor May 2012Present HawaiiUSA Federal Credit Union Kahului, HI
  • Manage staff, preparing work schedules and assigning specific duties.Continued education on current banking products through Creating Member Loyalty Program.
  • Opened consumer accounts, including checking, savings  and time deposit account
  • Trained employees on operational procedures.
  • Adhere to Credit Union's security and audit procedures.
  • Researched and resolved customer issues on their personal accounts.
  • Maintained confidentiality of bank records and clients information.
  • Delivered prompt, accurate and excellent customer service.
  • Serve as Notary Public.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Review and audit daily, weekly and monthly  reports pertaining to customer's accounts.
Service Supervisor Sep 2008May 2012 Bank of Hawaii Paia, Hi
  • Assists clients and/or Tellers with more complex servicing requests and inquiries
  • Provides quality service by interacting directly with clients.
  • Provides guidance and training to Tellers to ensure servicing and transaction efficiency levels meet goals and objectives.
  • Assists Service Manager in gathering, preparing and/or monitoring reports.
  • Using strong knowledge of Products/Services actively participates in Sales/Referral programs. Identifies clients needs.
Consumer Banking Representative May 2006Sep 2008 Bank of Hawaii ISB Safeway Kahului, HI
  • Interviews, processes applications, and close for all consumer credit products.
  • Responsible for managing calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to the overall unit/district goals.
  • Actively sells financial services including referrals to cross-functional units as appropriate.
  • Identifies customer needs, maintains extensive knowledge of products and services, cross-sells and open new accounts.
  • Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling.
Teller Sep 2005May 2006 Bank Of Hawaii ISB Safeway Kahului, HI
  • Processes a wide range of financial transactions.
  • Provides direction and assistance to clients in utilizing various channels for transactions.
  • Provides verbal and printed information and explains the features and benefits of the appropriate product.
  • Researches and resolves questions from other departments.
  • Provides quality service by interacting directly with clients.
Bachelor of Science Business Administration : Banking and Finance Apr 2004 New Era University Manila, Philippines

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About this resume

Member Service Supervisor FROM Kahului , Hawaii RESUME

This is a resume for a Member Service Supervisor in Kahului, Hawaii with experience working for such companies as HawaiiUSA Federal Credit Union and Bank of Hawaii. The grade for this resume is 0 and is one of hundreds of Member Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Member Service Supervisor resume.

School Attended
New Era University