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Resource One Credit Union - Member Service Specialist Resume Example

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Ariana Alexander
Professional Summary

Results-oriented Customer Service Professional and Member Service Specialist with 10 year career experience in the Customer Service industry. Extensive knowledge in the service sector with strong interpersonal, organizational and time management skills, with demonstrated abilities in customer service and business finance experience.

  • EXCEPTIONAL CUSTOMER SERVICE : strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.
  • INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
  • ORGANIZED AND MOTIVATED: skilled in maintaining order amidst chaos and ever changing challenges. Able to seamlessly multi-task long and short-term priorities to generate desired results.
  • HIGHLY RESPONSIBLE AND ETHICAL: Experienced in handling large amounts of cash, making bank deposits and maintaining records of transactions.
  • ADAPTABLE TO NEW TECHNOLOGY:  Microsoft Office, including Word, Excel, and PowerPoint, and able to operate all major office equipment.
Member Service Specialist Resource One Credit Union Dallas, TX
  • Successfully marketed the bank's product  by proactively conducting new member interviews to suggest and determine qualification for credit union services and  programs.
  • Employed cross-functional expertise to effectively sell and provide members with investment alternatives, including IRA's Certificates of Deposits, and Money Market Accounts.
  • Effectively worked with the public to open accounts for new credit union members via the company's 1-800 line and  person to person.
  • Seamlessly managed and serviced member accounts which included cash transactions, deposits and withdrawals.
  • Articulate loan document terminology and addressed member's questions on new and existing loans.
  • Worked  closely with accounting department to help reconcile general ledger posting errors.
Member Service Representative/Teller First South Credit Union MEMPHIS, TN
  • Generated and analyzed credit bureau reports for making decision on establishing new accounts
  • Reviewed credit applications for determining applicants credit worthiness and risk tolerance level.
  • Conducted cash transactions including deposits and withdrawals.
  • Researched and collected data daily for adjusting customer discrepancies.
  • Utilized effective interpersonal skills to cross sale additional bank products.
Guest Service Representative Embassy Suites, Promus Hotel Inc MEMPHIS, TN
  • Managed accounts for multiple hotels to ensure proper procedures and polices were adhered to.
  • Applied analytical  and interpersonal skills on behalf of hotel guests to help research and resolve issues at the hotel level.
  • Worked closely with top level management within department to created methodologies for proactively resolving guest grievances.
  • Utilized Power Point presentation software to aid in training corporate executives on diversity within the workplace
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Promoted and recommended additional company brand products.
Reservation Agent Embassy Suites Reservation Center Dallas, TX
  • Make and confirm reservation for accommodations  via 1-800 EMBASSY. Determined whether space is available on travel dates requested by customers.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Answer inquires regarding information such as procedures and polices.
  • Consistently met or surpassed departmental monthly sales quotas for individual reservation agents.
BBA: Business Finance Dec 2002 UNIVERSITY OF MEMPHIS - MEMPHIS, TN Continuing and Professional Education De Paul University
Certificate Program In Financial Planning: September 2008.
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Resume Details

This is a real resume for a Member Service Specialist in CORDOVA, Tennessee with experience working for such companies as Resource One Credit Union, First South Credit Union, Embassy Suites. This is one of the hundreds of Member Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Member Service Specialist resume.

Previous Companies:

  • Resource One Credit Union
  • First South Credit Union
  • Embassy Suites

Previous Job Positions:

  • Member Service Specialist
  • Member Service Representative
  • Teller
  • Guest Service Representative
  • Reservation Agent



Level of Education:

  • BBA

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