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Baldwin EMC - Member Service Representative Resume Example

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Truh Oddsaivn
XXXXX XXXXXX XX XX, Silverhill, AL 36576 XXXXX XXXXXX XX XX, 36576, Silverhill AL | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Service with more than 16 years of experience in fast-paced environments. Excellent speaker and problem solving skills. Track record of achieving exceptional results in service and handling money. Personable and professional under pressure. Self motivated with exceptional communication and computer capabilities. Customer service professional seeking management role.

Skills
  • Customer service expert
  • Large cash/check deposit expert
  • Strong organizational skills
  • Courteous demeanor
  • Telecommunication skills
  • Seasoned in conflict resolution
  • Skilled supervisor
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Instructing
  • Education and Training
  • Computers and Electronics
  • Administration and Management
  • Coordination
  • Management of Material Resources
  • Public Safety and Security
  •  MS windows proficient.
Experience
Member Service Representative 10/2009 to Current
Baldwin EMC Fairhope , AL
  • Answer telephones and being the one to help members most of the time.
  • Provide information on Baldwin EMC service rules, regulations, policies and programs in order to meet the needs of members and to increase understanding.
  • Accomplish all task related to new services, meter sets, disconnects and changeovers including application process, quoting deposits and updating the system.
  • Open mail and sort for cashier
  • Assist cashiers when needed.
  • Make pay arrangements
  • Communicate through phone as well as fax or email.
  • Answer billing questions
  • Take payment by credit card or Echecks
  • Calculate commercial deposits.
  • Using tools provided to me to assist members
  • Make spread sheets for member
  • Prepare capital credit packets
  • Answer High bill complaints and irate members
  • Hand calculate bills
  • Email or mail form letters such as payment history or automatic monthly drafts.
  • Explain Energy Services Department programs
  • answer written correspondence from members.
  • Live chat
  • Post agency promises

 

Cashier 10/2007 to 10/2009
Baldwin EMC Summerdale , AL
  • Work drive up, post payment using cash, checks and credit cards.
  • Process night drop and post payments.
  • Prepare daily deposit and balance drawer
  • Prepare reports as needed for deposit information
  • Assist the lobby members as needed.
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Worked in the mail room for 6 months processing mail payments.
  • Going to post office and bank.
Accounting Associate 10/2005 to 10/2007
Walmart Fairhope , AL
  • Prepare bank deposits by compiling data from registers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Receive, record, and bank cash, checks, and vouchers.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Reconcile or note and report discrepancies found in records.
  • Compare computer printouts to manually maintained journals to determine if they match.
  • Process returned checks and take payment from customer to taker care of their returned checks.
  • Balance self check outs and add change for next day.
  • Reconcile records of bank transactions.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Duties included balancing safe which could be as much as $500,000 at any given time.
Customer Service Manager 10/1999 to 10/2005
Walmart Fairhope , AL
  • Keep records of customer interactions or transactions,
  • Recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Supervised cashiers, door greeters and maintenance crew
  • Kept cash drawer to make change and balance it daily.
  • Prepare yearly reviews as well as interviews
  • Work with accounting office when registers don't balance.
  • Cashier as needed to maintain flow
  • Scheduling of Cashiers to ensure coverage for customers to check out.
  • Scheduling of breaks and lunches for cashiers and door greeters.
  • Supervised the customer service desk for returns, approve returns and do key turns.
  • Earned management trust by serving as key holder.
Sales Associate 10/1998 to 10/2000
Walmart Fairhope , AL
  • Assist customers with finding merchandise and pricing.
  • Price change using hand help device
  • Stock and arrange merchandise
  • Cashier as needed.
Education
Education University of South Alabama - Mobile , AL I completed 1 year at South Alabama
Education Faulkner State - Bay Minette , AL I completed 2 years at Faulkner
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Resume Details

This is a real resume for a Member Service Representative in Silverhill, Alabama with experience working for such companies as Baldwin Emc, Walmart. This is one of the hundreds of Member Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Member Service Representative resume.

Previous Companies:

  • Baldwin EMC
  • Walmart

Previous Job Positions:

  • Member Service Representative
  • Cashier
  • Accounting Associate
  • Customer Service Manager
  • Sales Associate

Schools:

  • University of South Alabama
  • Faulkner State

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