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Aerotek - Member Service Representative Resume Example

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Grace Gray
Professional Summary

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Active Learning
  • Complex Problem Solving
  • Instructing
08/2014 to 10/2014
Member Service Representative Aerotek/Inland Empire Health Care Plan - Rancho Cucamonga, Ca
  • Meet IEHP and Member Services Call Center standards and policies requirements. 
  • Successful completion of Member Services training, active participation in continuous training, and providing excellent customer service.  
  •  Strict adherence to specific work schedule  
  • Maintain call handling in compliance with regulatory provisions  
  • Enter accurate and complete customer information into the system
05/2014 to 08/2014
Delinquency Processor Workway/Lereta Tax Service - Ontario, Ca
  •   Searched loans for delinquent real estate taxes  
  • Acquired tax bills and amounts for all escrowed loans under service  
  • Delivered tax payment checks and required media to agencies  
  • Provided customers with complete tax status information for all contracted; current year taxes, delinquent prior year taxes, and redemption tax information
12/2009 to 07/2011
Sales/Call Center Representative Nordstrom - Santa Ana, Ca
  •   Handle incoming calls and emails and routing appropriately
  •  Maintain cleanliness of the office premises  
  •  Maintain inventories and supplies  
  •  Perform data entry services for the company in regards to punching in customer information, call logs and successful sales.                     
  • Successfully sold cosmetics and accessories for a world renowned high-end fashion retailer; planned/implemented weekly 
counter events, product launches and special events that gained customer interest and increased sales
10/2005 to 11/2009
Receptionist Chino Insurance - Chino, Ca
  •   Handle incoming calls and emails and routing appropriately
  •  Received and assisted clients and escorted them to correct  destinations; offices, rooms or meeting rooms
  • Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing
  • Took verbal and written messages and transmitted them to exact person/destination
  • Received and sorted email and electronic deliveries.
Maintained meeting diary – manually or electronically, as required. Accepted letters and packages delivered to the front desk and distributed to appropriate staff
  • Handled general requests for information and data
Bachelor of Arts: Fashion Design
Art Institute Inland Empire - San Bernadino, Ca
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Resume Details

This is a real resume for a Member Service Representative in ONTARIO, California with experience working for such companies as Aerotek, Inland Empire Health Care Plan, Workway. This is one of the hundreds of Member Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Member Service Representative resume.

Previous Companies:

  • Aerotek
  • Inland Empire Health Care Plan
  • Workway

Previous Job Positions:

  • Member Service Representative
  • Delinquency Processor
  • Sales
  • Call Center Representative
  • Receptionist


  • Art Institute Inland Empire

Level of Education:

  • Bachelor of Arts

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