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Southwest 66 Credit Union - Member Service Officer Resume Example

Charlotte Murphy
XXX XXXX XXXX XXXXXX, Odessa, TX 79762
XXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Highly enthusiastic customer service professional with 3 years client interface experience.Dedicated and motivated to maintain customer satisfaction and contribute to company success..Mature and professional, looking for a company to grow with. I have been recognized for attendance in prior positions. I have under gone constant training updates within my positions and have successfully adapted.Personable and responsible Cashier with 6 years in retail and customer service. Solid team player.
Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • English Language
  • Mathematics
  • Computers and Electronics
  • Time Management
  • Active Learning
  • Judgment and Decision Making
  • Learning Strategies
  • Telecommunication
  • Strong organizational skills
  • Adaptive team player
  • Seasoned in conflict resolution
Experience
Southwest 66 Credit Union Odessa, TX Member Service Officer/Call Center Jul 2015Oct 2015
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for members & supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally.
  • Provide services to customers, such as order placement or account information.
Maximus, Inc Midland, TX Customer Service Representative Mar 2013Nov 2014 Research and verify client accounts
Data entry
Receive and verify documents
Liaison between state representative and client
Navigate multiple 5 computer programs
Quality control
Managed an average of 98 calls per day
Time Management
Worked closely with a team of 22 others
AT&T Wireless Midland, TX Wireless Customer Service Representative Oct 2010Mar 2013 Collections/Receivables management
Collect payments
 Navigate 6 computer programs simultaneously
Daily review/corrected/updated customer accounts
Correct/change customer plans and services
Applying credits and adjustments
Worked closely with a team of 17 others.
Education
Odessa College Odessa, TX GED: High School Diploma Apr 1991
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Resume Details

This is a real resume for a Member Service Officer in Odessa, Texas with experience working for such companies as Southwest 66 Credit Union, Maximus, Inc. This is one of the hundreds of Member Service Officer resumes available on our site for free. Use these resumes as templates to get help creating the best Member Service Officer resume.

Previous Companies:

  • Southwest 66 Credit Union
  • Maximus
  • Inc

Previous Job Positions:

  • Member Service Officer
  • Call Center
  • Customer Service Representative
  • Wireless Customer Service Representative

Schools:

  • Odessa College

Level of Education:

  • GED

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