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Wheaton Sport Center - Member Relations Director Resume Example

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Chloe Torres
  • XXX X XXXXXXXX XXXXXX, Wheaton, IL 60187
Professional Summary

Service-oriented Member Relations Director with thirty-one year background in hospitality. Core competencies include exemplary customer care, problem solving and computer aptitude as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Administration and Management
  • Customer and Personal Service
  • Time Management
  • CPR/AED Red Cross Certified
Member Relations Director, 05/2014 to Present
Wheaton Sport Center Wheaton, Il
    • Integrate new members into our existing programs and facilitate connections with other members 
    • Plan and direct social activities including in house events, socials and outings
    • Establish and implement departmental policies, goals, objectives, and procedures
    • Make retention phone calls and emails to ensure new members are becoming active in programs, making social connections and are actively using their membership
    • Prepare yearly budgets
    • Maintain member databases
    • Train and manage Club Managers in job responsibilities, performance expectations and company policies and procedures
    • Plan and direct quarterly Manager Meetings

Member Services Director/Team Sports Director, 11/1989 to 05/2014
Wheaton Sport Center Wheaton, Il
  • Developed, marketed, implemented, evaluated adult and children's programs
  • Developed and maintained annual departmental operating budget
  • Organized and hosted special events such as member parties, golf outings and member appreciation and anniversary events
  • Designed and approved annual program book
  • Hired, trained and evaluated program staff
  • Led department head meetings and provided general management support for staff of 175 employees
Reception Director, 09/1983 to 11/1989
Wheaton Sport Center Wheaton , Il
  • Hired, trained and evaluated all reception staff
  • Served as Tennis and Racquetball Administrator in organizing and operating leagues and special events
  • Responsible for writing and editing for month Newsletters and quarterly Program Guides
  • Proposed, developed and implemented club's summer day camp for children ages 5-14
  • Responsible for new program development for adult and children's activities
Bachelor of Arts: Recreation Management, May 1983 Illinois State University - Normal, IL
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Resume Details

This is a real resume for a Member Relations Director in Wheaton, Illinois with experience working for such companies as Wheaton Sport Center. This is one of the hundreds of Member Relations Director resumes available on our site for free. Use these resumes as templates to get help creating the best Member Relations Director resume.

Previous Companies:

  • Wheaton Sport Center

Previous Job Positions:

  • Member Relations Director
  • Member Services Director
  • Team Sports Director
  • Reception Director


  • Illinois State University

Level of Education:

  • Bachelor of Arts

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