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Wellcare - Member Engagement Representative Resume Example

Sophia Morris
Member Engagement Representative Sep 2013Present WellCare Tampa, Fl Conducts outreach calls to member to offer Case Management. 
Provides customer service functions and coordinates member needs with the appropriate level of care.
Applies policies and procedures, requirements and standards to all activities.
Sends UTC letters to members and faxes to providers.
Has assisted with special projects such as uploading member's Health Risk Assessments into their files on EMMA.
Opening Coordinator Sep 2012Sep 2013 Chucke E Cheese's Tampa, FL Oversaw all employees throughout the shift to ensure the store ran smoothly and efficiently. 
Ensured all guests were pleased.
Took care of any guests complaints and made sure they were handled accordingly and the guests were satisfied.
Ensured labor hours stayed at or below budgeted hours.
Paid any outstanding invoices at the beginning of each week.
Completed any questionable audits send from Home Office.
Birthday Party Coordinator Sep 2011Sep 2012 Chuck E Cheese's Tampa, FL Organized all parties throughout the week.
Called all party reservations and ensured guests were familiar with their reservation schedule.
Assigned party hostesses their side duties while working with their parties.
Ensured all guests were pleased with their experience.
Cashier, Party Hostess, and Trainer Jul 2007Sep 2011 Chuck E Cheese's Tampa, FL
Health Sciences May 2015 University of South Florida Tampa, Fl
Exercise Science and Health May 2010 Florida Atlantic Univeristy Boca Raton, FL
High School Diploma May 2009 Tampa Catholic High School Tampa, FL

Immense customer service skills Microsoft office, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint proficient

Can type 65 words per minute Knows how to handle tough situations effectively

Understands how to use EMMA and Xcelys systems Excellent Leadership skills

Works well with groups of people

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Resume Details

This is a real resume for a Member Engagement Representative in Lutz, Florida with experience working for such companies as Wellcare, Chucke E Cheeses, Chuck E Cheeses. This is one of the hundreds of Member Engagement Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Member Engagement Representative resume.

Previous Companies:

  • WellCare
  • Chucke E Cheeses
  • Chuck E Cheeses

Previous Job Positions:

  • Member Engagement Representative
  • Opening Coordinator
  • Birthday Party Coordinator
  • Cashier
  • Party Hostess


  • University of South Florida
  • Florida Atlantic Univeristy
  • Tampa Catholic High School

Level of Education:

  • High School Diploma

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