Ann Klein Forensic Center - Medical Security Officer Resume Example

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Emily Bell

XXX XXXXX XXX, Trenton, NJ 08609

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Experienced customer service manger who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Able to network with public organizations and businesses to create successful partnerships. Adept at handling confidential and/or sensitive information.

Skills

Proactive problem solver who is good at thinking "out of the box"
Proven team player who works well alone, with little or no supervision, or as part of a group

Persuasive communicator with strong listening, writing, and verbal skills
Proven customer service professional with a desire to help others as a patient advocate

demonstrate outstanding solution finding, client service, and team building skills.

Experience

Medical Security Officer Jul 2012－Present Ann Klein Forensic Center － Trenton, NJ

Escorts patients or residents to work, school, meals, treatment rooms, wards,
church services, recreational activities, clinics, and court. As directed,
transports patients to/from designated areas outside the hospital.
Participates with recreational activities as assigned.
Provides a secure environment for patient care by maintaining
patient or resident order and discipline within the hospital and on grounds.
Assists with the feeding of patients or residents and in the serving of meals.
Provides assistance to patients or residents in areas of personal appearance,
hygiene, bathing, clothing, and dressing, and skills of everyday living as assigned.
Is responsible for ordering linen supplies for assigned ward area
and maintaining patient or resident rooms with same and for ordering various toiletry and sundry items on patients or residents behalf.
Lifts patients or residents on and off beds and stretchers.

Customer Service Supervisor Dec 2011－Jul 2012 Commencents Cleaners － Ewing , NJ

Assist the store manager in all operations of the store such as opening and closing the store as well as customer service and production responsibilities.
Train in all aspects of running a dry-cleaning plant

Open and close the store and perform the necessary daily paperwork

Create a staffing schedule for the other store employees
Handle employee relations such as interviewing and hiring
Monitor supplies and place orders when supplies are needed

Customer Service Assistant Manager Aug 2007－Sep 2011 Follett Corporation － Trenton, NJ

Promoted to manager position to recruit, train and supervise customer service reps and cashiers.
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Manage front-end operations to ensure friendly and efficient transactions at checkout.
Supervises the work of sales associates FT/PT and seasonal associates hired.
Making change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
Executes merchandising standards, promotion standards, creating displays.
Applies shrink prevention practices and activities, such as visible customer services.
Receive, verify and unload order and take inventory per Store schedule

Education

High School Diploma Jun 2005 Trenton Central High School － Trenton, NJ I attended University of Phoenix in October 2010, for business management. I received a total of eight credits and plan to further my education in business management.

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Customer Service Supervisor Assistant Customer Service Manager Medical Security Officer