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Columbia Memorial Hospital - Medical Insurance Biller Resume Example

Harper Bailey
XXXX XXXXX XXXXX , Ocean Park , WA 98640
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Customer Service Professional dedicated to high levels of customer satisfaction. Outgoing Customer service skills and offering superb service as a biller,   seeking a position as a Customer Service Representative. Exceptional customer services skills, with over 20 years .   Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. 

Skills
  • Customer and Personal Service
  • Medical Insurance Biller
  • Clerical
  • Active Listening
  • English Language
  • Service Orientation
  • Computers and Electronics
  • Time Management
  • Critical Thinking
  • Complex Problem Solving
  • Active Learning
  • Instructing
  • Public Safety and Security
  • Production and Processing
  • Troubleshooting
Experience
10/2010 to Present
Medical Insurance Biller /Customer Service Representatives COLUMBIA MEMORIAL HOSPITAL - ASTORIA, OR
  • Answer telephones and direct calls to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Complete insurance or other claim forms.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Review insurance policy to determine coverage.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
04/2010 to 07/2010
EDITOR Mekesson - Vancouver, WA
  • Use computers for various applications, such as database management or word processing.
  • Create, maintain, and enter information into databases.
  • Make copies of correspondence or other printed material.
10/2007 to 06/2009
BENEFIT VERIFICATION SPECIALISTS RS MEDICAL - Vancouver, WA
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide services for our patients by calling and confirming the benefits through their medical insurance for the purchase of our Durable medical equipment.  
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Education
12/2001
Associate of Applied Science: BUSINESS ADMINISTRATION
Clark College - Vancouver, WA
12/2001
Associate of Applied Science: BUSINESS SOFTWARE
Clark College - Vancouver, WA
Awards

Outstanding Achievement in Customer Satisfaction,

Top Performer, Inside Sales for Meier & Frank 1979 & 1980

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Resume Details

This is a real resume for a Medical Insurance Biller in Ocean Park, Washington with experience working for such companies as Columbia Memorial Hospital, Mekesson, Rs Medical. This is one of the hundreds of Medical Insurance Biller resumes available on our site for free. Use these resumes as templates to get help creating the best Medical Insurance Biller resume.

Previous Companies:

  • COLUMBIA MEMORIAL HOSPITAL
  • Mekesson
  • RS MEDICAL

Previous Job Positions:

  • Medical Insurance Biller
  • Customer Service Representatives
  • Editor
  • BENEFIT VERIFICATION SPECIALISTS

Schools:

  • Clark College

Level of Education:

  • Associate of Applied Science

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