Aafes Dan Daniel Distribution Center - Material Handler Resume Example

Nrgiee Ojnsohn

XXX XXXXXXXXX XXXX XXX XX , Hampton, VA 23669

XXX XXXXXXXXX XXXX XXX XX , 23669, Hampton VA

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Professional Summary

Innovative Call Center Representative with three years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling a high call volume. Successful at maintaining high customer satisfaction ratings through a friendly demeanor and assistance with additional customer questions.

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Skills

• Active Listening

• Typing words within one Minute

• multitasking

• Word Excel

Experience

Material Handler Sep 2018 ‐ Current AAFES Dan Daniel Distribution Center ‐ Newport News, VA

Packed items into appropriate containers for shipment.
Organized inventory to ensure efficient location of merchandise.
Received and unpacked shipments and new equipment as directed.
Cleaned warehouse areas to maintain safety and efficiency.
Transported inventory items to appropriate locations.

Call Center Representative Feb 2018 ‐ Aug 2018 Maximus ‐ Newport News, VA

Record names, addresses, purchases, and reactions of prospects contacted.
Maintain records of contacts, accounts, and orders.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Call Center Representative Sep 2017 ‐ Feb 2018 Portfolio Recovery Association ‐ Newport News, VA

Explain products or services and prices, and answer questions from customers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.

Call Center Representative Jun 2016 ‐ Aug 2017 Fenuil ‐ Hampton, VA

Explain products or services and prices, and answer questions from customers.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Answer telephone calls from potential customers who have been solicited through advertisements.
Maintain records of contacts, accounts, and orders.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Education